Customer Service Representative
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers.
Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit.
Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success.
We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
Responsibilities of the Customer Service Representative include, but are not limited to :
- Responding to customer inquiries regarding company products and services
- Processing customer phone orders
- Conduct uploads and retrievals in online customer and supplier portals
- Checking availability of stock and shipping dates
- Quoting prices, filling order to customer specifications and processing sales data via computer
- Assisting the outside sales by preparing price quotes and sourcing products
DXP #LI-TS1
Qualifications of the Customer Service Representative include, but are not limited to :
- 2+ Years Industrial MRO supply product knowledge (knowledge of seals, elastomers and polymers a plus but not required)
- 2+ Years prior customer service experience
- Knowledge of Microsoft office (Excel, Word, Outlook)
- Excellent communication skills / sales experience
- Should be attentive and pose a high drive to learn new product lines
- Must be able to work independently and as a team
- Must have experience performing a majority of the functions
- Data entry skills, organization, multi-tasking and customer focus is required
- Normal business hours Monday-Friday, (8)am-(5)pm
Additional Information :
Physical Demand : Able to lift up to 50lbs.
Working Conditions : Office Environment
Training / Certifications : N / A
Shift Time / Overtime : Normal in-person business hours Monday-Friday, 8 : 00 am-5 : 00 pm, some overtime as needed
Travel : N / A
Education : High School Diploma or GED
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together.
The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best.
All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package including : Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE / M / F / D / V
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