CUSTOMER SERVICE REP
CUSTOMER SERVICE REP
Will HIRE IMMEDIATELY!!!
Pay is $18 per hour
3 Month Contract to Hire Position
Customer Service Rep for the Tax Collections Department.
Must have customer service experience.
No Remote Available
LOCATION : 112 W Lexington, Independence, MO
Hours are : 8am -5pm M-F with 1 hour lunch & 2- 15 min breaks
MINIMUM QUALIFICATIONS :
Background checks are required. Must have a high school diploma or GED. Two weeks of training (attendance is mandatory every day for training).
It is important that applicant commits to work every day.
PERCENTAGE OF TIME JOB FUNCTIONS :
90% 1. Customers assisted.
10% 2. Tax records maintained.
SCOPE :
The employee in this class is responsible for assisting taxpayers in person, by phone or written correspondence with all matters involving property tax.
Enough typing is needed to be able to navigate through our tax system : typing names, addresses and accounts numbers in the tax software and retrieving the account information.
Work is done on telephones and computers. This employee reports to his / her immediate supervisor.
KNOWLEDGE AND SKILLS : (*Required prior to employment).
- 1. Skill in oral and written communications.
- 2. Skill in communicating with the public both in person or by telephone.
- 3. Knowledge of business telephone etiquette.
- 4. Skill in using the computer for retrieving customer accounts, 10-key calculator, copier, and letter opening machine.
- 5. Knowledge of filing systems and file development techniques.
- 6. Knowledge of mathematical operations needed for computing tax bills.
- 7. Knowledge of basic algebra.
- 8. Knowledge of modern accounting theory, principles and methodology.
9. Knowledge of the geographic boundaries of Jackson County.
HUMAN RELATIONS :
Answers questions from taxpayers, in person, over the phone, and through the mail concerning taxes due, state laws and county policies regarding interest and other fees on delinquent taxes as well as deadlines for payments.
Maintains composure and pleasant disposition. If unable to help, refers to supervisor.
ENVIRONMENTAL DEMANDS :
Work is performed in modern office setting. Because employees in the Department of Collections work in the public view, professional work attire is required.
no jeans, no tennis shoes, no front or back cleavage)
Benefits : Dental insurance
Dental insurance
Health insurance
Vision insurance
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