Job Description
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.
g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and / or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Implements Company asset protection procedures to identify and minimize profit loss.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies / procedures (e.
g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
Training & Personal Development
Attends training and completes PPLs requested by Manager or assigned by corporate.
External Basic Qualifications
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with Walgreens.
- Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Related Jobs
Customer Service Associate
Walgreens
Miami, FL
Job Description
Models and delivers a distinctive and delightful customer experience.
Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.
g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
Provides customers with courteous, friendly, fast, and efficient service.
Recommends items for sale to customer and recommends trade-up and / or companion items.
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
Implements Company asset protection procedures to identify and minimize profit loss.
Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies / procedures (e.
g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
Has working knowledge of store systems and store equipment.
Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
Complies with all company policies and procedures; maintains respectful relationships with coworkers.
Completes special assignments and other tasks as assigned.
Training & Personal Development
Attends training and completes PPLs requested by Manager or assigned by corporate.
External Basic Qualifications
Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours
Preferred Qualifications
Prefer six months of experience in a retail environment.
Prefer to have prior work experience with Walgreens.
Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
Requires willingness to work flexible schedule, including evenings and weekend hours.
Full-time
Customer Service Agent
Thrivas Staffing Agency
Miami, FL
A large call center is hiring inbound Customer Service Agents. The position offers full time hours and is a permanent position.
Duties include answering calls from customers regarding their homeowners insurance policies. Perform data entry, accept payments over the phone, provide customer service as it relates to navigating the company website and other matters.
No Sales. You do not need to have insurance experience. Paid training is provided.
Benefits include : Medical, dental, vision along with paid time off, paid holidays and paid sick leave.
Minimum Requirements
Must have customer service / phone experience
Basic computer skills
Basic typing skills
Comfortable communicating over the phone
Full-time
Customer Service Advisor
El Car Wash
Miami, FL
El Car Wash, one of South Florida's fastest-growing companies, is thrilled to be seeking candidates to join our team while offering a flexible career with above industry-average income and potential for long-term career growth.
We are seeking high-energy, motivated, and service-oriented team players to help us deliver the best experience possible to our customers.
Customer Service Advisors have a dynamic role in the organization, which includes loading vehicles into the wash tunnel, maintaining interior and exterior site cleanliness, interacting with customers regarding their onsite experience and experience and selling our Unlimited Wash Club memberships.
Company Principles : Dream Big
Dream Big
We dream big. We are building a large, profitable, growth company that is an industry leader.
People
Our greatest strength is our people. Great people grow at the pace of their talent and are rewarded accordingly. Great people deliver and transform the organization.
We recruit, develop and retain people who can be better than ourselves. We are measured by the quality and diversity of our teams.
Culture
We are a company of owners. Owners take results personally and lead by example.
We are never completely satisfied with our results. We take smart risks, and learn from our mistakes.
The customer is our boss. We strive to be the best at serving our customers.
We believe in common sense, efficiency and simplicity with our customers always in mind.
We never take shortcuts. Integrity, hard work, quality and responsibility are key to building our company and our reputation.
We work as a team and don’t take ourselves too seriously. We have fun and we collaborate to get results.
Benefits :
Bonuses for all employees tied to membership sales
Flexible scheduling for hourly positions
Employer sponsored health insurance
Employer sponsored 401K
Paid vacation
Free car washes
Requirements :
Candidates should be physically able to work on their feet in all weather conditions we experience in Miami. Weekend availability is required, along with reliable transportation to and from the job.
Employees who typically excel in this role have prior experience working in industries such as customer service, restaurants, general labor, landscaping, construction, car dealerships, military service, and auto shops.
Details :
Hourly wages begin at $12-$13 per hour plus generous sales commissions with the potential to grow into $15+ per hour plus sales commissions as your progress through our training program.
Comprehensive training is provided.
Benefits include medical insurance, 401-K, Paid Time Off (PTO), and flexible scheduling.
All employees also enjoy free car washes!
We have two open positions immediately to fill. The first is a Hospitality based sales role, where you will greet customers, and be graded on your ability to sell Unlimited Car Wash Memberships.
The second role available is for our loader position. You will guide customers onto the conveyor with a sense of urgency and a smile!
All employees will have the opportunity to cross-train after our Grand Opening!
Based in Miami, El Car Wash is one of the fastest growing companies in Florida with 30 open stores growing to over 50 in the next year.
This growth provides an opportunity for our team members to have make an impact and have a long-term career with increasing responsibility and earnings potential.
The company is well capitalized and an industry leader that is currently attracting top talent in the hospitality and retail industries across all key functions.
Full-time
Customer Service Engineer
Worldwide TechServices
Miami, FL
Job Description
The Customer Service Engineer - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.
Qualifications
Responsibilities
Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
Provide support to client identified VIPs
Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
Perform Install / Move / Add or Change (IMAC) activities.
Perform all assigned desk-side support activities
Display outstanding technical and professional services skills at all times
Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
Understands and follows all documented service operations policies and procedures.
Other duties or certifications may be assigned to meet business needs
Education and Experience :
Typically requires technical school certification or equivalent of 2-4 years of relevant experience
Certifications and / or Qualifications :
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware systems
Understanding of ITIL methodologies
A+ certification is desired
May require additional customer-specific certifications or training as required
Skills :
Excellence in communication and customer-facing skills
Strong oral, written and interpersonal skills
Ability to follow instructions and processes with minimal instruction
Ability to lift and or move various computer equipment up to 50 lbs.
Must own a basic repair kit
Additional requirements may exist if offer of employment is extended
Additional Information
All your information will be kept confidential according to EEO guidelines.
Full-time
Customer Service Coordinator
Savage
Miami, FL
SAVAGE IS HIRING!!! Are you looking for a company that values you for the work you do? Our Customer Service Representatives come to Savage for the challenge, growth, and focus on safety, but they stay because of the outstanding culture that exists here.
Our company was founded on processing and transporting materials for our customers. We understand and respect our Team Members as the lifeblood of what we do.
Team Members are encouraged to find a better way and are enabled to do things they never dreamed possible .
These are just a few of the benefits you can expect from working with Savage :
Excellent benefits including medical, dental, vision, and 401(k) with a match
Paid Holidays, Profit Sharing, & Paid Time Off
Miltary Friendly Employer
Position Overview :
As the Customer Service Representative, your primary responsibilities will consist of providing administrative support to the Operations Manager and team.
You will provide all data entry into financial and rail-related systems to provide timely and accurate information for management's review.
Here is what you will be doing :
Manage customer orders and inventory systems.
Answer phones and assist with customer needs
Accountable for all office functions by maintaining control of the ability to meet customer expectations
Monitor Emails throughout day for order status changes / additions, other customer needs
Enter customer orders and railcar shipments in Savage systems inventory and have verified prior to railcar / truck arrivals by another employee
Faxing / emailing of Bill of Ladings to customers and designated parties (as required)
Prepare documentation for truck arrivals and departures (Bill of Lading, Truck Arrival Checklist).
Contact carriers to schedule pick up times
Inform customers of impacts to deliveries
Prepare load schedule for next day's loads
Insure all railcars' Inbound and Outbound inspections are completed before filing
Provide Safety Briefing to new drivers, vendors and visitors
Follow company / customer policies and procedures (i.e. internal controls, record retention, verifications, etc.)
Requirements of a successful Customer Service Representative :
Knowledge of Fundamentals of Customer Service
Ability to think ahead and anticipate the needs of Customers and Team Members
Knowledge of MS Office Suite including Word, Excel, and PowerPoint
Knowledge of principles and practices of organization, planning, records management, research, and general administration
Able to follow written and / or verbal instructions with minimal supervision
Dependable and shows up for scheduled work shifts
Conducts themselves in a professional manner at all times
Can follow all rules and procedures as outlined by Savage
High School Diploma or GED equivalent
Here are some of the physical requirements for this role :
Coordinator will work on-site
Must be able to sit for long periods
Additional Information :
The complete job description is available upon request
Savage has been designated as a 2022 Military Friendly Employer .
Savage is an Equal Opportunity Employer and maintains a drug free workplace.
California Residents : Job Applicant Privacy Notice
For more information or questions about opportunities at Savage, please contact our Talent Acquisition Team . Apply Now
Full-time