Customer Service Rep
Job Description
About Acrisure
Acrisure is a fast-growing fintech leader that operates a global insurance broker. The Company has grown from $38 million to $3.
9 billion in revenue since 2013 and deploys the best of Human and Artificial Intelligence (AI) at scale to reimagine financial service product distribution.
Acrisure employs over 14,000 employees across thirteen countries. Led by co-founder, Chairman and CEO Greg Williams, Acrisure provides a broad array of insurance and financial related solutions, including commercial property and casualty, personal lines and employee benefits insurance, real estate services, cyber services and asset and wealth management.
Acrisure’s massively valuable, high margin distribution network combines the strength of trusted advisors with growth and efficiency enabled by AI.
Job Summary :
The Customer Support Representative (CSR) primarily supports the AAS Account Management organization with group insurance renewals and quotes as well as other administrative support functions designed to improve customer data quality, communication, and overall customer engagement for the micro and small market group insurance segment (
Responsibilities :
Support Account Managers, Team Leader and peer CSR’s with renewals, quotes, carrier and customer communication and related activities
Collect missing information from customers, carriers, and other partners as appropriate
Maintain customer information in Agency Management System (AMS)
Complete weekly customer AMS workflow and related activities
Update policy information, rates and census data in Benefit Administration Platform and AMS
Follow up on service issues and coordinate customer response
Prepare employee communications for renewals and enrollment period
Update census and plan features
Other duties as required
Requirements :
Able to work independently and within a team environment
Familiarity with AMS or similar customer relationship management software
Embraces customer success and demonstrates a can do attitude
Demonstrates attention to detail and strong organizational skills while working in fast-paced environment
Can manage multi customer related activities simultaneously
Education / Experience :
Bachelor’s Degree preferred
2 years insurance experience, group insurance preferred
Familiarity with AMS or related CRM tools and proficient with MS Office products
Positive track record working in customer service
Benefits & Perks :
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Offering hybrid work option
Opportunities for Growth
Educational Resources
Generous time away
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture whose Founding Partners include Acrisure, Russell Wilson and Ciara, and Russell Westbrook.
The venture focuses on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises.
Additionally, in its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
Pay Details :
Annual Salary : $60,000 - $69,000
Acrisure is equally committed to supporting social issues. In 2021, the Company co-founded Evolution Advisors, a joint venture focused on providing greater access and more effectively distributing insurance products and financial services to minority-owned enterprises.
In its home of Grand Rapids, Acrisure provided $15 million to create the Acrisure Center for Innovation in Children’s Health at Helen DeVos Children’s Hospital.
To Executive Search Firms & Staffing Agencies : Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement.
All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee.
This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
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