Salary : $39,.23 - $50,.59 Annually USD
Job Description
Description
Classification : AFSCME Represented, Non-exempt
Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.
Responsible for the flow of customer queries and complaints. To do well in this role, incumbent need to be able to remain calm when customers are frustrated and have experience working with computers.
SUPERVISION RECEIVED AND SUPPORT / GUIDANCE EXERCISED
Receives direct supervision from the department Manager
Receives lead direction from senior department staff
Receives functional guidance from higher level staff
SHRA's mission is to revitalize communities, provide affordable housing opportunities, and to serve as the Housing Authority for the City and County of Sacramento.
In addition to being a part of an influential organization in the Sacramento community, employees in this classification are eligible for many great benefits.
Some of these benefits include :
Fully paid medical / dental benefits for full family
CalPERS Pension Retirement
Student Loan Reimbursement and Tuition Reimbursement up to $5, / year
12 paid holidays + 3 floating holidays (accrued)
2 weeks vacation per year (accrued) + 12 days sick leave (accrued)
This position will require working onsite in Sacramento, CA.
Essential Areas of Responsibility
Customer Service :
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller / visitor
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing work orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints after calls and / or visits
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
foster ongoing relationships by resolving any issues quickly
Community Resident Support
Respond to rental inquiries made by phone, internet and walk-in traffic with an objective of securing appointments;
Perform administrative duties related to the on-site marketing function.
Exercise discretion as it relates to confidential resident, property and company information.
Assist residents with work order requests, ensuring quality and timely completion
Maintain Legal Compliance with company standards and applicable laws, e.g., Fair Housing and Landlord / Tenant laws
Education & Experience
Experience : Experience working in a customer support environment.
Education : High school diploma, general education degree or equivalent.
Licenses and Certificates : Must possess and maintain an applicable California Driver License and a driving record acceptable to the Agency's insurance carrier.
Physical Abilities and Work Environment : Position may require prolonged sitting, standing, walking, and reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily office activities.
May be required to drive during inclement weather conditions. The position also requires frequent grasping, repetitive hand movement and coordination in preparing statistical reports and data using a computer keyboard.
Depending on the physical office location occasional use of stairs and walking on uneven ground, Additionally, the position requires reading correspondence, statistical data, and using a computer.
Acute hearing is required when providing phone and face-to-face service. The need to lift, drag and push files, paper and documents weighing up to 25 pounds also is required.
Other Requirements : May be required to take and successfully pass a pre-employment physical examination.
OTHER DUTIES :
All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.
Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned.
Any employee serving on a problem-solving team may be asked to carry out the role of team leader.
Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his / her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety.
All drivers must maintain their insurability.
EXAMINATION :
Only up to candidates may be invited to the written examination. Only up to 32 who pass the written examination may be invited to the oral exam.
Both the written and the oral must be passed in order to be placed on the eligible list for this classification.
Candidates will be reviewed on June 30, July 14, and July 28.
This position will require working onsite in Sacramento, CA.
Job Duties & Responsibilities
Knowledge, Skills and Abilities Required to perform essential job functions :
This position requires the ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals possess the ability to work their scheduled hours plus any other hours scheduled in order to complete the job;
must attend training classes as scheduled. Work schedules and location assignments are subject to change.
Ability to stay calm and remain professional and courteous with customers at all times
Excellent verbal and written communication skills
Exhibit superior customer service skills, communicate well over the phone
Perform a variety of administrative tasks
Be motivated by being key support to the office
Display a willingness to help and collaborate with internal and external customers.
Ability to work closely and well with others in a team environment.
Ability to discern necessary information and assign tasks to crews to be completed
Knowledge of Microsoft Word and Excel software programs.
Ability to self-manage and prioritize.
Multi-tasking is key to success
Exceptional customer relations skills
As a condition of employment with SHRA, this employee will be required to complete a COVID-19 vaccination recommended by the Centers for Disease Control and Prevention and approved by the U.
S. Food and Drug Administration (including for emergency use) and provide proof of vaccination to the Human Resources Department prior to employment.
Closing Date / Time : 7 / 28 / 5 : 00 PM Pacific
Job Address
Sacramento, California United States
Full-time