On Demand Courier Dispatcher
This position is responsible for ensuring that contract drivers are dispatched to each pick-up and delivery destination within agreed upon schedule.
It is important that the individual has the ability to handle multiple tasks simultaneously and accurately recall and document appropriate information in the dispatch system.
This position may alternate between dispatching and customer service duties based on daily business requirements. This position will have contact with contract drivers (owner / operators) and with customers daily.
Day, Night, and Weekend shifts available. Essential Duties and Responsibilities : Stay updated with contract driver check in / check out Assign drivers pick-up and deliveries and monitor driver activity to best meet specified pick up and deliver schedule.
Contact and communicate with drivers through phones and / or two-way radios. Keep track of the progress that drivers make from and to pick-up and delivery sites.
Real Time follow-up with contract drivers on all pickup and deliveries. While in transit, follow up with driver to gain insight into destination time.
Re-route drivers as needed to ensure on-time pick-up and delivery. Communicate and with drivers as needed to meet customer delivery and pick expectations.
Responsible to execute delivery instructions based upon appointment schedule required by customer Maintain proficiency in using computer tools, driver tracking tool and other common office equipment and software.
Responsible to execute delivery instructions based upon appointment schedule required by customer Fill out and complete transfer sheet as appropriate Manage driver and delivery related issues.
May be required work as a driver and pick-up or deliver packages as business needs require. Manage problems related to customer information errors, i.
e. wrong zip code, incorrect phone numbers, wrong deliver or pickup time, etc. Respond to drivers who experience ticket variations i.
e. order says 4 boxes to pick-up and when driver arrives there are 7 boxes. Update customers regarding estimated delivery or pick-up time (ETA) or notification of late delivery Provide timely customer service problem resolution, complete customer review for all late deliveries or outstanding issues.
Maintain proficiency in using computer tools, driver tracking tool and other common office equipment and software. Be available to drivers to answer any questions, inform them in case there are traffic jams, provide directions and overall communication.
Maintain BOL, paperwork, collect COD’s and Manifests as required for assigned shift. Take inbound calls as necessary, route call internally to sales, billing or other internal staff.
Other duties as assigned Powered by JazzHR
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