WHO WE ARE
AMAZING INDIVIDUALS WORKING FOR POSITIVE PEOPLE at AIDS Healthcare Foundation!
Does the idea of doing something that really makes a difference in people’s lives while being well-compensated intrigue you?
Are you looking to work for an organization that encourages growth and success from each and every one of its employees?
If so, AIDS Healthcare Foundation is the place for you!
Founded in 1987, AIDS Healthcare Foundation is the largest specialized provider of HIV / AIDS medical care in the nation.
Our mission is to provide cutting edge medicine and advocacy, regardless of ability to pay. Through our healthcare centers, pharmacies, health plan, research and other activities, AHF provides access to the latest HIV treatments for all who need them.
AHF’s core values are :
Patient-Centered
Value Employees
Respect for Diversity
Nimble
Fight for What’s Right
Benefits at AHF
AHF offers comprehensive benefits to help our employees do and be their very best! These benefits are intended to enhance employee physical, financial, spiritual and professional health.
YOUR CONTRIBUTION TO OUR SUCCESS!
Your general Contribution to Our Success
A PSL Hub Manager’s superior telephone communication skills, interpersonal skills, customer friendly attitude, motivation to provide outstanding customer service, proactively assisting patients solve various issues and problems related to receiving service from the AIDS Healthcare Foundation, are the essence of your contribution to our Mission.
A PSL Hub Manager’s understanding of HIPA and AHF Standards for confidentiality, client anonymity, leaving packages at the right place, at the right time, with the right person, along with the AHF Pharmacy Compliance policy and procedures, assures our patients and clients that AHF and AHF Pharmacy are trusted partners in their overall care and quality of life.
Ensuring the PSLs follow the policies of :
Maintaining a neat and clean personal appearance, leaving assigned automobile in a neat, and clean condition, ready for the next shift.
Following maintenance, safety check and car wash schedules are important contributions to keep deliveries on time to our customers.
Assisting with the training of others in the workflow and overall services of AHF and AHF Pharmacy contributes to an efficient and error free work place.
Additional contributions such as assisting in the development and implementation of new systems and procedures, becoming HIV Knowledgeable , becoming cross trained in multiple aspects of the pharmacy operations and accepting assignments on a rotating basis, are all important contributions to our success.
Assisting AHF in providing gold standard customer service, becoming certified when appropriate, based on contracts, grants, Memorandum of Understanding agreements or any other Ryan White or Accreditation Standards, related to training, contributes to the growth of AHF.
In addition, enrollment of new patients into service and the retention of patients in care, as well as being aware of competitor’s, their services, and effectiveness in the market place are contributions that are at the core of our success.
Becoming familiar with all aspects of AHF’s mission, core values and scope of services, participating in community activities of AHF, AHF Pharmacy, AHF Affiliates, Affinity Groups and AHF Departments contributes by promoting the mission of AHF and the spirit of giving back to the communities we service.
Contributions include the following principles of conduct
Follow AHF’s Mission and live the Core Values in your daily work.
Provide high quality, skilled, and competent care.
Offer courteous, compassionate, reliable services to all.
Conduct yourself with professionalism, honesty, and integrity.
A CUSTOMER SERVICE CREED IS A MAJOR CONTRIBUTION
Prompt / Ready Friendly / Caring Helpful / Knowledgeable
We believe in being of
We pledge our highest selves and best work to our patients, clients, customers and one another.
We will demonstrate care by listening, being thoughtful and creative.
We will work to ensure that nothing internal or external inhibits the direct and timely provision of care .
We will maintain strong relationships and go above and beyond to leave a lasting impression .
A BUSINESS PHILOSPHY CONTRIBUTION IS ESSENTIAL FOR SUCCESS IN THIS POSITION
Mission driven
Dedication and caring for our patients and AHF’s cause
Fairness
Approaching employees, patients, and colleagues on an equitable, respectful basis
Learning
Expanding one’s areas of expertise; keeping an open mind to new ideas and seeking innovation
Hands-on
A willingness to get our hands dirty to get a job done
Accountability
Acting as an owner and motivating excellent performance
Tenacity
Determination to overcome any obstacle
CONTRIBUTIONS OF STRONG LEADERSHIP IS A MUST
Important Leadership Competencies :
Demonstrates Strong Ethics and Provides a Sense of Safety
This is a combination of two of the most highly rated attributes of a leader and taken together they are about creating a safe and trusting environment.
In a safe environment employees can relax, invoking the brain’s higher capacity for social engagement, innovation, creativity, and ambition.
High Ethical and Moral Standard
A leader with high ethical standards conveys a commitment to fairness, instilling confidence that both they and their employees will honor the rules of the organization.
Communicating Clear Expectations
When leaders clearly communicate their expectations, they avoid blindsiding people and ensure that everyone is on the same page.
Empowers Others to Self-Organize
Providing clear direction while allowing employees to organize their own time and work is another important leadership competency.
No leader can do everything themselves. Therefore, it’s critical to distribute power throughout the organization and to rely on decision making from those who are closest to the action.
Fosters a Sense of Connection and Belonging
Leaders who communicate often and openly create a feeling of succeeding and filing together as a team and build a strong foundation for connection.
A sense of connection could also impact productivity and emotional well-being. Employees feel emotionally depleted just by watching unpleasant interactions between coworkers.
Shows Openness to New Ideas and Fosters Organizational Learning
Flexibility to change opinions, being open to new ideas, approaches and provide safety for trial and error, are strengths of a leader that encourages learning, if they don’t, they risk stifling it.
Nurtures Growth
When leaders show a commitment to our growth, employees are motivated to reciprocate, expressing their gratitude or loyalty by going the extra mile.
Leaders that inspire the best from their team, advocate for them, support their training and promotion, and go to bat to sponsor their important projects.
Full-time