Sr Analyst-Digital Commerce (Omni Selling)
The primary purpose of this role is to assist with the delivery of a digital commerce segment by providing internal and external research and/or benchmarking, review/analyze customer information and other relevant data, conduct analysis, while also providing insights and recommendations within their assigned area for tactical execution on site. This includes responsibility for supporting digital focused work streams end-to-end through the planning, development, execution, administration activities, and implementation stages to ensure excellence. Overall, this role contributes to digital commerce segments that play an important role in moving the digital business forward by driving ongoing improvements.
Key Responsibilities:
•Drives the execution of operational plans by designing the tactical steps that must be taken to achieve the goals for a digital commerce segment.
•Works to close the gap with competitors and/or exceed customer expectations by executing the plan derived from identified business opportunities for a segment of the digital business
•Develops and executes work plans with digital commerce team and cross-functional teams. Ensures that work is completed on time and raises risks and issues that could cause delays to the work.
•Provides insights, competitive intelligence, and data driven recommendations to the manager of his/her assigned area to create hypotheses and define business value to ultimately drive action for improvement.
•Maintain Cross functional partnership with various teams throughout the organization
•Present to key stakeholders on project/campaign strategies and insights to guide future strategies, tactics, or activities.
•Works as a member of a larger team and may be asked to help coach and develop less experienced team members.
•Cross functional partnership with various teams throughout the organization
• Actively support the enterprise’s path to omni through rapidly expanding omni-selling initiatives including, endless isle, out of stock, self-serve shopping, in-store digital tools, etc.
• Solve for common customer in-store pain points through the integration of self-serve and associated supported digital tools
• Analyzes multiple sources of data (e.g. sales, customer feedback) to identify gaps within the in-store shopping experience and resolve through the implementation of in-store signage that connects the customer to digital solutions
• Work with multiple cross-functional Business and Tech teams to align on Omni-Selling strategies and execution plans
• Stay connected to the competitive landscape of the "phygital" environment - assess the presence and success of digital integration to stores at other key retailers in the market.
• Completes tasks effectively with a positive self-starter mentality and embraces ambiguity in the process
Required Qualifications:
•Bachelors Degree in Business Administration, Marketing, Operations, Computer Science or related field (or equivalent work experience in a related field).
•4-5 years Experience in online/retail merchandising or business operations
Preferred Qualifications:
•Experience in a corporate setting
•Experience in retail
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 17 million customer transactions a week in the U.S. With total fiscal year 2022 sales of over $97 billion, approximately $92 billion of sales were generated in the U.S., where Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.
EEO Statement
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.Related Jobs
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