SUMMARY
The Casino Host provides excellent guest service and identifies, develops and retains player customer base by way of personal interaction on the casino floor, telemarketing, written correspondence and special casino events.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Performs all functions in accordance with applicable state, federal and other laws and gaming regulations and Grand Sierra Resort policies and Procedures.
Provide leadership, and support to Casino VIP Services Representatives in regards to customer service.
Act as liaison between Casino VIP Services and Executive Casino Hosts to ensure needs of mid-level casino players are met.
Aid Executive Casino Hosts when able with booking reservations, calling guests etc.
Follow up with guests after departure and maintain contact to ensure return trips.
Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.
Make room reservations, arrange for amenities, airline reservations, and limo arrangements as necessary for casino guests.
Complete all necessary paperwork (i.e. comp slips, reservation request forms etc.).
Make appropriate decisions regarding complimentary based on recorded play, earned points, comp availability and customer profitability under the guidance of the Director of VIP Services.
Communicates with guests through telemarketing, letter writing, email, or in person about services, promotional opportunities and special events.
Arrange for guests to join these events.
Responds to guest complaints in a considerate, professional and positive manner in which displays concerns for their complaints.
Must be able to maintain a pleasant, friendly, and welcoming attitude at all times.
Maintains current knowledge of all events, promotions, and special functions by reviewing all available information in order to provide guests with accurate information to answer questions, handle special requests, aid the guests in enjoying the best possible experience and ensures guest satisfaction.
Proactively seeks out new business on the casino floor, introducing the benefits of and soliciting enrollment for the Players Club.
Prioritizes, organizes, and completes multiple activities in a high pressure environment and work a varying schedule to reflect business needs.
Completes tasks with minimal supervision and within deadlines.
Attends, and satisfactorily completes all required training as assigned and required.
Assist with special events and promotions as needed / assigned.
KNOWLEDGE, SKILLS & ABILITIES
Casino experience is required.
Previous casino marketing experiences a plus.
Candidate must have two- six months practical experience; any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company.
Read, speak and understand the English language in order to communicate with guests and fellow employees.
Possess a strong attention to detail and engaging presentation skills. Has the ability to effectively present information and respond to questions from groups of managers, staff, clients, and general public.
Ability to accurately add, subtract, multiply, and divide in all units of measure and calculate figures and amounts.
Candidate must have ability to compute rate, ratio, percent, and to create and interpret bar graphs.
LICENSES / CERTIFICATES
Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card
OTHER QUALIFICATIONS
Must be a minimum of 21 years of age and must be proficient in Microsoft Office Products : Word, Power Point, Publisher, Outlook; expert in Excel.
Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.
Attend and participate in meetings in order to be informed of new rules, regulations and procedures and to discuss scheduling and / or other concerns of the Hotel and / or department.
In addition to performance of essential functions, this position may be required to perform a combination of functions to be determined based upon the particular needs of the Hotel
PHYSICAL DEMANDS
Must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast paced, casino environment and effectively deal with customers, management, team members and others
Is regugarly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel.
May reach with hands and arms above should level; bend / stoop, squat, balance, kneel, lift and push / pull
The employee must occasionally life and / ore move up to 25 pounds
Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment.
The noise level in the work environment is usually loud.
Full-time