Call Center Representative BCforward is currently seeking highly motivated Call Center Representative Title : Call Center Representative Location : Irving, TX Duration : 6+ months contract with strong possibility of extension Job Type : Contract Job Description : Essential Responsibilities : Answer incoming phone lines. Follow guidelines dictated in quality program for each call. Ensure security procedure are met in every interaction Utilize DE & all applicable systems to procure needed program details to answer the caller's questions in accordance with program guidelines. Ensure correct information is communicated in each interaction. Maintain call talk times while applying all file facts Following details of required call scripts Process incoming Level 1 docs Maintain quality performance in processing Ensure all processing and call goals are met Non-Essential Responsibilities : Performs other functions as assigned Follow processing guidelines as Knowledge, Skills and Abilities : Ability to demonstrate customer service skills. Ability to use and decipher file details Ability to us de-escalation techniques on calls Ability to pay attention to detail while on calls or processing files. Ability to display manual dexterity in the use of a PC, phone, sorting, filing and other office equipment. Ability to demonstrate good keyboard skills. Ability to maintain patient confidentiality. Ability to work independently, under pressure and within, restricted timeframes. Ability to adapt and thrive in a changing environment. Ability to manage time effectively. Ability to demonstrate a strong knowledge of customer service principles and practices. Work Conditions and Physical Demands : Primarily sedentary work in a general office environment. Ability to communicate and exchange information Ability to comprehend and interpret documents and data Requires manual dexterity to use computer, telephone and double monitors May be required to work extended hours based on special business needs. Minimum Education : High School Diploma or GED required Additional education is preferred Minimum Work Experience : 2 year of call center experience Demonstrate customer service skills is required Able to function between two departments incoming calls Management deserves the right to assign or reassign duties and responsibility to this job at any time. About BCforward : BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs. www.BCforward.com Interested candidates please send resume in Word format Please reference job code 206051 when responding to this ad. Get job alerts by email. Sign up now!

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response. To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Responsibilities Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call centre team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Requirements High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

The Call Center Manager is responsible for the overall success and the day-to-day operation of the Call Center through effective management. We have an aggressive growth plan, and we cannot do it without the right individuals to drive the company! If you are A relationship builder we need a direct communicator who can build positive influence with team members and bring high-spirited energy into the workplace. Upholding the highest customer service standards, while also being able to build rapport and urgency is essential for this position outstanding communication and interpersonal skills are a must! Result-driven we need a confident self-starter who is determined to attain goals and motivate others around them to reach their full potential. We are looking for an individual who is determined to go above and beyond expectations to get the results needed to drive the growth of the company. Detail-oriented we need someone comfortable with collecting and analyzing call center statistics to implement directives / audit processes. Excellent organizational and problem-solving abilities are essential to enhance processes and establish leadership within our organization. then apply today to join the DaBella family! Compensation : $85,000-$100,000 annually DaBella is one of the fastest-growing home improvement companies in the United States. We have a total of 30 offices spread out through 13 different states, and we are striving to transform home improvement services across the country ! The only way to achieve that goal is by having a solid team with outstanding leadership to achieve that mission. If you love working with people, and developing leaders, then this is a perfect position for you! Minimum Qualifications : At least 2 years of call center / sales experience Proven experience in a leadership role, call center preferred Specific Requirements : Ability to build influence with team members and drive them to get the result needed Knowledge of performance evaluation and production metrics Solid understanding of reporting and how to translate data into meaningful information, can identify trends for the guide team, etc. Obtain a solutions-oriented mindset to problem-solve issues as they occur throughout the department and utilize ideas to enhance processes Key Responsibilities Ensure daily / monthly production targets are being met Effectively manage department by coaching and developing leaders Assist with the evaluation and training of call center employees Prepare monthly performance evaluations of the Supervisor team Work with Supervisors to implement directives and audit processes / programs Benefits : Employees and their families are eligible to enroll in medical, dental, vision, disability, accident, and basic life insurance. Employees can also enroll in our company's 401k plan. Each DaBella Employee receives 80 hours of Paid Time Off annually, and 6 paid holidays during a calendar year. Individuals will also have access to the Employee Assistance Program and Pet Insurance. Learn more about DaBella at www. DaBella.us This is NOT a remote position Powered by JazzHR

Your Job : This position will provide support to the Liver Institute clinics. Centralized services will include answering incoming calls from patients, other departments and outside organizations. Serves as first point of contact into the Liver Institute clinics as it relates to coordination of care. Serves as a liaison between patient and clinical support staff. Your Job Requirements : High School Graduation or GED. Diploma from an accredited medical assistant program required. Position requires an individual with diverse skills. Individual must be able to work on discrete tasks in a high volume, high-pressured environment. Good judgment and professional demeanor is a must. Current National Medical Assistant Registration / Certification required. 2+ years of professional medical knowledge in a practice setting is preferred. Bilingual a plus. Your Job Responsibilities : Answers incoming calls made to the Liver Institute clinics. Maintains strictest confidentiality while attempting to provide first call resolution. Screens calls, takes messages when applicable, and conveys information to appropriate parties in accordance with department workflows. Will also reschedule appointments as necessary. Will need to learn functionality of phones. Offers exceptional customer service while answering telephones professionally and with a positive attitude. Has the ability to handle multiple tasks. Must be able to research required information using available resources. Capable of handling and resolving customer issues. Must be able to identify and escalate priority calls per department workflows. Ensures all patient calls that are submitted to the physician team are submitted and completed within a timely manner. Documents all calls with patients and physicians in the EMR. Demonstrates proficient knowledge of care management protocols. Comprehensively plans for care management of targeted patient populations using protocol defined by Medical Director. Proactively communicates with patients regarding care plan in an effort to facilitate achievement of desired treatment plan. Demonstrates the ability to effectively communicate STAT phone calls to the appropriate personnel. Complies with all administrative workflows of the department. Maintains and follows all policies and procedures of Methodist Health System and those specific to this department. Communicates to management any issues or delays that may directly impact patients quality of care and customer service. Willingly participates in continuing education and other applicable activities to maintain professional competence. Works collaboratively with other members of the department to cultivate a team approach focused at achieving the highest quality of patient care and staff cooperation. Will work with the following EMR systems : NextGen, Meditech, OTTR and e-Clinical. May use other systems as needed. Will use Microsoft Office (Word, Excel, Power Point, Outlook and Internet). May need to use other functions as necessary. Performs other tasks, special projects as assigned by management. Flexible work schedule may be available per business needs. Normal work hours are 8AM-12PM and 1PM-5PM with a 1 hour lunch from 12PM-1PM. PI218067934

Get paid to talk, listen, and resolve issues!! Remote opportunities available. Remote Call Center Agent (salary range : $29,000. 00-$35,000.00 annually , and sales commissions, PLUS annual bonus of 5% of base pay) Amazing Benefits : Courtesy cable, internet, and voice services (if in service area), 401k with match, health benefits (Medical, Dental, Vision), Paid Training, PTO, and career progression with cash incentives and wage increases Eagle, Vyve and Northland are leading broadband Internet providers serving largely non-urban communities in 16 states. A technology leader in the cable and broadband sectors, Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Vyve Business Services provides optical Ethernet, PRI and hosted voice services to the business community. Together, Eagle, Vyve and Northland serve areas of Alabama, Arkansas, California, Colorado, Georgia, Idaho, Kansas, Louisiana, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Washington, and Wyoming. This is a fully remote / work from home position. Call Center Agent This is an exciting remote opportunity! The primary function of the Call Center Agent is to utilize sales, customer service and technical skills to assist Vyve Broadband’s customers in locations located throughout the country. Our call center operates 24 hours a day, 7 days a week, due to this the shift schedules will vary. This position is responsible for assisting customers with : Finding and purchasing Vyve products and services, Billing inquiries and processing payments, and Troubleshooting basic technical issues they have with their phone, internet or cable services. A focus on sales, billing or customer support will depend on departmental needs. We are looking for individuals who can provide high quality sales and customer service experiences catered to each customer, while recommending solutions based on customer needs. What Vyve wants Attitude. Display a great positive outlook with an enthusiasm for sales and customer service. Drive. Enjoy working in a rewarding, fast-paced sales environment Perseverance. Perform well under pressure Flexibility. Adapt to evolving business needs Aptitude. Support operations by assisting customers with basic technical questions. Who you are... Great Communicator with Technical Aptitude. You have the uncanny ability to match our products to the customer’s needs while working with various computer systems with a passion for bridging the gap between people and technology Amazing Salesperson. You have a desire, even an obsession, to bring customers into Vyve. A minimum of two years customer service and sales experience preferred. High School diploma or equivalent, college degree preferred. Charismatic. You are a problem-solver, an exceptional listener, and an effective communicator. You seek out challenges and love to get creative to solve them. Go-Getter. Self-directed and resourceful. You enjoy being in a friendly competitive environment and willing to go the extra mile. What’s in it for you Culture. A fun and supportive team to be a part of Support. Supervisors and managers that care about your personal success and growth Advancement. Significant training and assistance to be successful Benefits. Subsidized medical, dental, vision plan. Voluntary life insurance and disability coverage are available. Company paid life insurance, vacation, holiday and sick pay. Future. 401k to help set you up in life and time-off with pay to enjoy your life (after meeting employment eligibility) Compensation. Base pay plus commission that puts you in the driver’s seat of how much you earn Courtesy Services. Employees living within our serviceable areas are eligible for free or reduced priced Internet, video and voice services. Equal Opportunity Employer. Pre-employment drug test, motor vehicle record and background check required. Vyve Broadband, Northland Communications, and Eagle Broadband are equal opportunity employers and do not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, handicap, disability, marital status, veteran status, reserve or National Guard status, or any other status protected by applicable law. Powered by JazzHR