Get to know the role Job Title : Business Systems Analyst, Jira-Confluence Job Summary : As a Business Systems Analyst in our Back Office Program, you will be responsible for a mix of project management, application administration, process optimization, business analysis, and production support. This role will partner with business units in process evaluation and optimization, solution implementation and providing support for Productivity and Service Management applications utilized by internal and external stakeholders such as Atlassian products (Jira, Confluence) and Zendesk. The ideal candidate has significant experience administering JIRA Service Management and Jira Project, Confluence and Zendesk, including integrations to other tools such as Miro, Qualtrics, Smartsheet and other third party applications. This role will maintain a comprehensive understanding of current and future needs of the Technology Organization and Customer Service by working directly with stakeholders and in partnership with the appropriate Program Managers and IT Leadership. The BSA will serve as a subject matter expert for cross-functional projects and upstream / downstream systems, with the first major project to aid in the migration to JIRA Cloud and transition tools from DevOps to the Business Applications team. This role reports up through the Sr. Manager, Business Applications. FLSA Classification (US Only) : Exempt People Manager : No What you’ll do Ensure systems that support your end users are reliable, adopted, remain relevant and seamlessly support evolving business processes. This includes sourcing, configuring, implementing, maintaining, upgrading, integrating, providing training for and monitoring applications. Creating and managing project workflows, screen schemes, permission schemes, notification schemes, dashboards and other aspects of tool configuration & usage. Testing, installing and configuring 3rd party add-ons for our tools to provide enhanced functionality. Providing training to new users of JIRA, Confluence, and other tools to leverage best practices and avoid common pitfalls Own the relationship with our vendors, including procurement, licensing, and support. Drive our approach to supporting our users and continuously improving our service offerings. Conduct a variety of workshops such as : joint application development, design thinking, requirements gathering, mind mapping, value stream mapping, etc. Perform discovery gap analyses, process design, requirements gathering, source to target mapping and data analyses, data cleansing and data migration activities. Author diverse documentation, including business process flow diagrams, system context diagrams, value stream maps, user stories, end-to-end test scenarios, knowledge base articles and training materials. Collaborate effectively and efficiently with developers, stakeholders and leaders during various stages of development including designing, configuration / coding, testing, deploying, maintaining. Serve as a subject matter expert for cross-functional projects and upstream / downstream systems. Identify opportunities for process improvement to increase output, raise quality and reduce cost. Work independently to drive time, scope and budget, testing, implementation, risk and change management. What you’ll bring 3+ years experience administering JIRA and Confluence cloud solutions 2+ years experience administering Zendesk or equivalent customer service platform Ability to work independently with minimal guidance in a dynamic, ever-changing environment. Possess an industrious mentality, accountability and strong verbal / written communication, documentation, and collaboration skills. Excited to collaborate with a team in a fast-paced environment to develop and enhance amazing platforms and services. Experience with stakeholders in different time zones and global contract manufacturers as well as resellers / retailers. Experience with Agile / iterative development methodologies and tools (Jira, Jira Service Desk) preferred How you’ll be successful Growth mindset : You thrive in a dynamic and fluid environment because you are a self-starter who is eager to learn, grow and build something great together; building and enhancing programs appeals to you. You have a desire to stay current on technology trends and Information Technology concepts. Logical and analytical : You’re able to distill and synthesize complex ideas into concise, meaningful information to clients. You’re adept at prioritization and project management with attentiveness to detail and consistent follow through. Bias for Action : You have an eagerness to take initiative and persist in accomplishing objectives despite obstacles and setbacks. You work to resolve requests and incidents with a high sense of urgency and ownership. Passion and Pride in your work : You love what you do and how you can add value to your clients; You ensure consistency and quality of your work and take a methodical approach to troubleshooting and resolution. Communication : You have impeccable written and verbal communication with ability to author and translate technical information in a non-technical format. Great people skills : You know the how is as important as the what and you aim to build effective relationships across the organizations, as well as externally with 3rd You are mindful of diverse perspectives and engage clients in a professional manner. What to expect An employee first culture Company events that celebrate the spirit of Pokémon Competitive cash-based compensation programs Base salary range : For this role, new hires generally start between $102,000.00 $120,650.00. Full range : $102,000.00 - $152,000. 00. This range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and professional experience uniquely. 100% employer-paid healthcare premiums for you Generous paid family leave Employer-paid life insurance Employer-paid long and short-term income protection insurance US Employees : 401k Employer Matching UK / IRE Employees : Pension Employer Contributions Fitness reimbursement Commuter benefit LinkedIn learning Comprehensive relocation package Hybrid work environment The above statements are intended to describe the general nature and level of work being performed by people assigned to this role. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required. Employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. For roles in the United Kingdom, candidates will need the right to work. In some cases, and for some roles, the Company may be able to arrange a visa. For roles in Ireland, this role requires candidates to have the right to live and work in the Republic of Ireland. However, we welcome applications from all nationalities and may consider supporting an employment permit application, in appropriate and suitable cases. LI-PS #LI-Hybrid

Description : SERVICES TO BE PERFORMED Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager. REQUIRED SKILLS Analytical skills to interpret data Data / Information Research and Validation Informatica Oracle / SQL Tableau / Dashboarding Bachelors background is computer science Customer feedback / stakeholders Typical Day in the Role : Interaction with team / Day to Day : Working closely with others on the team, will be in office 3 days a week, team is fast paced Candidate Requirements REQUIRED SKILLS : Analytical skills to interpret data Data / Information Research and Validation Informatica Oracle / SQL Tableau / Dashboarding Bachelors background is computer science Customer feedback / stakeholders Leadership principles : Bias for action Ownership Top 3 must-have hard skills Data analytics skillset Data / Information Research and Validation TekWissen® Group is an equal opportunity employer supporting workforce diversity.

Job Description Position : Business Analyst Location : Renton, WA Experience of 6-10 years with Automotive background Job Responsibilities- 1-Facilitate user story workshops for scoping projects and develop and maintain the product backlog. 2- Gather, Interpret, and analyze business requirements from the multiple stake holders, team and departments. 3-Develop project plan including relevant artifacts for the program management processes . 4-Communicate project status to senior management and project sponsors. 5-Manage risk, issues and impediments and escalate in timely manner 6- Collaborate with the developer and SME to establish the technical vision and analyze tradeoffs between usability and performance need. 7-work collaboratley our software developers to ensure our product is meeting the business requirements. 8-facilitate 1st Tier Support for our application in working with our software development team. 9-Understand the Project estimate and manage the project budget once approved. Browse *

As a Business Analyst, you will help IT partners in identifying and implementing advanced technology solutions and concepts (e. g., software, applications, processes, etc.) in a cost-effective way. You will work on assignments where problems are not always

Information Technology Strategies, LLC. is a government IT solutions provider servicing commercial and government initiative in various parts of the United States. We are currently seeking a Business Analyst located in the Washington, DC area to work for our company. Summary : Client Agency is United States Secret Service, under DHS Provide Business Analyst support to an existing team with an ongoing project achieved through agile practices. Following orientation, this role will be fully remote. Requirements : Must currently reside within the Washington, DC area. Eligibility to obtain a U.S. Government SECRET / TOP SECRET Clearance. (Basic Federal Clearance requirements are U.S. Citizenship, clear criminal history check, no recent or pending bankruptcies) 3+ years of experience with Agile methodologies. Oral presentation experience and excellent oral and written communication skills. Working in high-energy, value-driven, time-sensitive development environments Support Project Manager with status reviews, sprint planning, and capturing meeting notes Provide day-to-day sprint activities achieved through agile practices, including but not limited to scrum calls, consolidated backlog creation / update, user story creation / update, backlog grooming Update and maintain the existing end-user manuals and software guides. Ability to perform Quality Assurance (QA) and User Acceptance Testing (UAT); functional, regression, environment, and accessibility testing. Support monthly data clean-up, research and analysis as needed Support Program Management Operations (PMO) with related tasks and documentation creation Preferences : Relevant certification from a nationally recognized technical authority (Scrum Master, Agile certifications, etc.) About Us IT-Strat is a technology consulting company that holds various contract vehicles including best in class vehicles. IT-Strat has supported multiple clients including the Department of Homeland Security (DHS), Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE via both prime and meaningful subcontracts). Additionally, IT-Strat has prime contracts with Defense Information Systems Agency (DISA), Defense Logistics Agency (DLA) and many others. We maintain relationships with multiple large businesses. IT-Strat was established in 2002. We are a certified Woman Owned Small Business. IT-Strat also successfully graduated as a SBA 8(A) company. It was an 8(a) company from 2008 through 2017 and currently still has 8(a) contract vehicles. Benefits We Offer : Four Medical / Vision options including an HSA plan Dental and Orthodonture plan Vision Materials plan About Us IT-Strat is a technology consulting company that holds various contract vehicles including best in class vehicles. IT-Strat has supported multiple clients including the Department of Homeland Security (DHS), Customs and Border Protection (CBP) and Immigration and Customs Enforcement (ICE via both prime and meaningful subcontracts). Additionally, IT-Strat has prime contracts with Defense Information Systems Agency (DISA), Defense Logistics Agency (DLA) and many others. We maintain relationships with multiple large businesses. IT-Strat was established in 2002. We are a certified Woman Owned Small Business. IT-Strat also successfully graduated as a SBA 8(A) company. It was an 8(a) company from 2008 through 2017 and currently still has 8(a) contract vehicles. Benefits We Offer : Four Medical / Vision options including an HSA plan Dental and Orthodonture plan Vision Materials plan Paid Life, Short-Term Disability, and Long-Term Disability 401K Retirement Program with company contribution Paid Vacation, Holidays, Sick Leave, Floating Holidays, Bereavement Leave Semi-monthly pay cycle Information Technology Strategies ( IT-Strat ) is an Equal Employment Opportunity employer, and it is our policy to consider applicants for employment without regard to sex, race, color, creed, religion, national origin, sexual orientation, marital status, age, disability, veteran status, alienage, ancestry, and any other factors prohibited by law. Employment selections are based on company and client requirements and the qualifications and skills of the candidate. IT-Strat is committed to actively capitalizing on the diversity of skills, talents, and perspectives of our employees.