Business Analyst II
Business Analyst II SSC
Grainger is a leading broad line distributor with operations in North America, Japan and the United Kingdom. We achieve our purpose, We Keep the World Working, by serving more than million customers with a wide range of products that keep their operations running and their people safe.
Grainger also delivers services and solutions, such as technical support and inventory management, to save customers time and money.
We're looking for passionate people who can move our company forward. As one of the 100 Best Companies to Work For, we have a welcoming workplace where you can build a career for yourself while fulfilling our purpose to keep the world working.
We embrace new ways of thinking and recognize everyone is an individual. Find your way with Grainger today.
The SSC Business Analyst (BA II) evaluates, designs, and creates business processes. The BA II will ensure that business process outcomes are in harmony with our strategic goals and will collaborate across all departments of the organization to help improve business management processes.
Focus will be to build on the processes the business uses while developing and streamlining processes through automation and Tier zero support.
The BA II will also create dashboards and daily / monthly reporting through several systems (Cisco, ServiceNow, Verint) and trending the data.
- Create process documentation / workflows, knowledge articles and self-service guidance for IT Services
- Responsible for Training Materials along with coordinating new hire training
- Work to improve CI data integrity regarding classes, naming conventions, attributes, data sources, and relationships.
- Work with other ITSM processes and partners to understand new requirements and identify how Configuration management can support.
- Work with Manager on development of clear and detailed process maps and our requirements
- External Quality monitoring for team members in Verint and ServiceNow
- Create and maintain reports in Power BI and Tableau (Daily and Monthly reports)
- Track and trend volume through all inputs (Phone, SS, Chat and VA)
- Trained in Citizen Developer for ServiceNow
- Inventory Management in ServiceNow for Jax Site
- Quality testing in ServiceNow for Biannual updates
- Test functionality once stories have been completed in ServiceNow.
- Create and complete conversations and videos for VA and SIM
- Managing Lexmark relationship
- Owning / responsible for SSC Continuous Improvement Board
- 5+ years of Business Systems Analysis experience
- Experience with IT application, Infrastructure principles, and ITSM processes, CMDB
- Experience using Agile, Scrum, and Kanban methodology.
- Data-driven approach
- Citizen Developer
- Extensively analyze business processes, trends and workflows
- Extensive business and / or systems skills that support documentation and communication efforts.
- Experience developing instructional and procedural documentation and presentations.
- Power BI, Excel and Tableau
With benefits starting day one, Grainger is committed to your safety, health and wellbeing. Our programs provide choice to meet our team members' individual needs.
Check out some of the rewards available to you at Grainger.
- Medical, dental, vision, and life insurance coverage starts day one.
- Paid time off (PTO) days and 6 company holidays per year
- 6% 401(k) company contribution each pay period.
- Education assistance, including financial counseling, tuition reimbursement and low-cost degree options.
- Employee discounts, parental leave, and more
- Salary Range : $68,-$104,
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status.
We are proud to be an equal opportunity workplace.
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