Barback - Westin Hotel & Spa
Overview
The Barback is responsible for helping the bartender in the daily operation of the bar.
Responsibilities
- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Be responsible for receiving all liquor, beer and wine from storeroom in a daily basis.
- Maintain the cleanliness of the bar, refrigerators, and service areas of the bar in an organized manner.
- Replenish all liquor, beer and wine as needed in the bar during the shift.
- Be familiar with beverages, cocktails and hotel mixing portion control according to hotel standards.
- Assist in opening and closing side-work as assigned.
- Assist in ensuring the cleanliness and tidiness of the bar or lounge areas.
- Assist with maintaining beverage cost.
- Follow prescribed procedures in serving alcohol with care to avoid any challenges with intoxicated guests.
- Retrieve all food items from kitchen and deliver to customers according to proper service standards.
- Ensure overall guest satisfaction.
Qualifications
- Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
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P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others.
It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver’s license issued under section 12801.
9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law.
This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities.
We also consider qualified applicants with criminal histories, consistent with legal requirements.
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