Summary : The Front Server provide friendly, responsive
service to create an exceptional dining experience for all of our guests. The Front Server must be engaged and provide
prompt, courteous and efficient food and beverage service where attention to
detail is key. As the primary point of contact for guest interactions in the
dining room, the Front Server is responsible for selling and serving food and
beverages using their knowledge, hospitality and service skills
Essential Job Functions :
Take food and beverage orders from guests, enter orders in
POS system
Ensure
that all orders are accurate and brought to each table in a timely manner
Confirm
orders with the chefs and bartenders whenever a clarification is requested
Offer suggestions by using suggestive selling techniques
daily specials, cocktails, appetizers, entrees, desserts, and after dinner
beverages)
Perform
side work at the start and end of each shift as required by service
station assignment.
Maintain cleanliness and condition of the work areas and
equipment.
- Implement steps of service for guests consistently
- Ensure
guests are satisfied with the food and service, respond promptly and courteously
to any requests
Prepare
final bill, present check to guest, accept payment, process credit card
charges or make
change (if applicable).
ready and willing to assist fellow servers as situations arise.
Assist with setting tables and rearranging tables to
accommodate larger parties
Performs
other job-related duties as assigned
Qualifications :
To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and / or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Education : High School Diploma or general education degree (GED)
Required
Experience :
Preferred 2 years server experience
Previous POS system experience
Must have excellent knowledge of fine dining
room and service procedures and functions
Be able to work in a standing position for
long periods of time
Open availability; must be able to work
evenings, weekends and holidays
Knowledge,
Skills, & Abilities :
Possess strong organizational and
multi-tasking skills
Ability to work well under pressure in a fast-paced
environment
Outstanding guest services skills
Be able
to communicate clearly and effectively (verbal & written)
Possess basic math skills and ability to
handle money and operate a cash
register and
POS system
Professional presentation and positive
attitude
Physical Requirements :
While
performing the duties of this job, the employee is regularly required to stand
for extended periods of time, twist at the neck and trunk, bend at the waist
and stoop, kneel, crouch, or crawl. The employee is occasionally required to
reach with hands and arms, reach overhead, above shoulders and horizontally.
Employees will use hands to handle objects and tools, and operate service
equipment. The employee must regularly lift and / or move up to 25 pounds and
occasionally lift and / or move up to 40-pound objects. Vision abilities required
by this job include close vision, color vision, peripheral vision, depth
perception, and the ability to adjust focus. Employees may use vision to
monitor food quality and quantity and may also order supplies, etc.
Work Conditions : May require evening and weekend
hours. While performing the duties of
this job, the employee generally works in an indoor front of restaurant and
kitchen environment with exposure to heat from ovens, hot foods and steamers
and cleaning chemicals, fumes, equipment, and metal objects. You will usually
be based indoors, splitting your time between the front of the restaurant and
the kitchen. The noise level in the work
environment is usually moderate but may be loud dependent on specific work site
and / or equipment operation. The physical demands and work environment
characteristics described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
This
job description should not be interpreted as all-inclusive; it is intended to
identify major responsibilities and requirements of the job. The employee in
this position may be requested to perform other job-related tasks and
responsibilities than those stated above.
Wolfgang
Puck Group is an Equal Opportunity Employer and does not discriminate against
applicants due to race, ethnicity, gender, sexual orientation, veteran status,
or on the basis of disability or any other federal, state or local protected
class. If you’d like more information about your equal employment opportunity
rights as an applicant under the law, please click here : EEOC Poster .
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