Client specialist
10 / Jul / 2023, 6 : 59 : 00 PM
TITLE : Client Delivery Specialist
LOCATION : Standard Chartered Bank, New York, NY
DUTIES : Perform client onboarding primarily related to Know Your Customer (KYC) documentation for corporate and Financial Institution segment including Customer Due Diligence (CDD) and Group Introduction Certificate (GIC).
Identify and escalate blockages in system, process, and compliance content. Support Relationship Managers (RMs) in the assessment of risk issues detected in the due diligence process including adverse media, sanction links, PEP links, and nesting scenarios.
Inform product partners on completion of CDD to commence downstream implementation of facilities and accounts, track progress, completion and report status to parties.
Support Group Introduction Certificate (GIC) network account opening related process as appropriate. Track TAT on E2E client on boarding process, identify blockages, hotspots and timely escalations.
Manage and execute all delegated portfolio inclusive of Triggers, Annual Sanctions, Authorized Signatories Updates, FATCA and CRS Tax Updates and Stand Data Maintenance Activities.
Identify missing and additional documents required for CDD reviews. Review documentation received from clients to ensure correctness.
Liaise with CET and Financial Crime Risk (FCR) teams local) and in the network. Respond to segment relevant KYC requests from the network as appropriate.
Initiate and track review cases on Relationship Manager Work Bench (RMWB). Submit cases to CET Makers and perform tasks when required.
Participate in the testing for new bank systems replacing Identity & Verification Tool (IDV) tool and the eCDD+. Maintain T-90 outreach on portfolio to manage horizon risk and ensure client lead time.
Maintain the OD percentage within the agreed threshold for the respective segment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters and maintain working relationships with front office teams and our clients to improve overall Integrated Middle Office (IMO) service and client experience.
Work closely and support hub team and partners in GBS as part of better together values to achieve overall team target. Engage with the FCC and CDD Risk to solve complex queries and CDD governance.
Support teams within IMO to support the end-to-end client experience.
REQTS : Must have a Bachelor’s degree or foreign equivalent in Economics or a related quantitative field, plus five (5) years of progressively responsible experience in the position offered or a related position.
- Employer will accept two (2) years of related work experience in lieu of a Bachelor’s degree. Must have five (5) years of progressively responsible experience in each of the following : Frontend and backend systems used for client onboarding, client management cycle for ongoing monitoring, static data management and ownership unwrapping;
- Sourcing client identification and verification information through various countries registries and regulator sites in the US and countries in Africa, ASEAN, LATAM and Europe;
- Sourcing data sources including Orbis, SWIFT, Bankers Almanac, LexisNexis, and Markit; Assessing risk profiles for clients and conducting due diligence risk assessments, including Client’s Industry Risk, Product Risk, Geographical risk of country of incorporation and operation, Sanctions Risk Assessment, Adverse media assessment, PEP Assessment, Fintech / Payment Services, Securities Services Assessment, Bearer Shares, Complex Ownership, Tax Evasion Risk Assessment Form, and Personal Investment Vehicle Assessment;
- regulatory requirements including collection of Taxpayer Identification Number, USA PATRIOT Act Certification, Gambling Assessment and FinCEN Beneficial Ownership and Control Prong verification;
Norkom-Detica AOC; World Check; and Validation of US Tax FATCA Form and CRS Forms.
HOURS : Full time; Mon Fri (40 hours per week) EOE.
SALARY RANGE : $113,300 - $143,354 / per year
CONTACT : Please email resumes to and indicate job code : 6100426
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