AIRLINE PASSENGER ASSIST LOVEFIELD
Position Summary Details
The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort.
Passenger services positions are very customer service oriented and tipping is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25 $100 per week (example only).
Essential Functions
- At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.
- Interact with passengers in a positive interpersonal way
- Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)
- Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes
Responsibilities
Safely transport passengers from gate to gate, curb to curb, or gate to curb dependent upon whether they are
- In-terminal plane transfers, originating passengers, or destination-arriving passengers
- Assist passengers at baggage claim as necessary
- Coordinate with dispatcher for assignments (dependent on airport)
- Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at time of boarding to board the aircraft
- Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger
Benefits
Team Member Benefits Your health, wellness, and job satisfaction are vital to the continued success to our clients. That’s why ABM delivers some of the best benefits in the industry.
Depending on your work status and location, you may have access to health benefits, retirement and financial benefits, and fringe benefits.
Health Benefits MedicalDentalVisionHealth Care Flexible Spending Account*Health Savings Account*Employee Assistance Program Welfare Benefits* Life & AD&D InsuranceShort-Term DisabilityLong-Term Disability Supplemental Benefits Voluntary Life & AD&DVoluntary Short-Term Disability*Accidental InjuryHospital IndemnityCritical IllnessIdentity Theft ProtectionLegal ServicesPet Insurance Retirement Benefits 401(k) Employee Savings Plan Fringe Benefits Employee Stock Purchase PlanPre-Tax Commuter & ParkingDiscounted Gym MembershipsMarketplace Discount MallUpwise Financial WellnessBusiness Travel InsurancePaid HolidaysVacationSick & Bereavement
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