Call Center Representative
Spine and Sport Physical Therapy
San Diego, CA
POSITION SUMMARY :
Responsible for providing effective customer service to patients, insurance companies and other
medical facilities. Position requires excellent telephone communication skills and sets the tone
for the new patient experience.
QUALIFICATIONS :
Good verbal and written communication skills 1+ years customer service experience
Teamwork environment
Able to work directly with people of all backgrounds
Bilingual English / Spanish fluency required
DUTIES & RESPONSIBILITIES :
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all
objectives for service, productivity, and quality.
Handle a large volume of inbound calls in a timely manner.
Follow communication scripts.
Maintain ownership of calls throughout the lifecycle of a caller's request
Screening and routing patient calls to other departments efficiently.
Maintains a good working relationship and effective communication both within the
department and with other departments for the benefit of the patient.
Other duties as assigned.
REQUIREMENTS :
High school degree or equivalent
Experience working in a call center or customer-support role
Strong active-listening and verbal-communication skills
Proficiency in problem-solving
Ability to multitask and manage time effectively.
Smile over the phone."
Excellent customer service skills via telephone.
PHYSICAL DEMANDS :
Requires occasional lifting up to 30 pounds.
Requires prolonged sitting and frequent phone and computer use (typing, mousing).
Requires occasional standing, walking, bending, stooping, reaching.
Requires manual and finger dexterity and eye-hand coordination, as well as vision and
hearing within normal range.
Requires proficiency in use of office machines such as telephone, computer, copier.
Requires the ability to speak clearly and concisely.
I have read and agree to the above job description. I understand that this is a summary of job
Interested applicants should send their resume to out Talent Acquisition Team at . Learn more about our company at
Spine & Sport are an equal opportunity employer.
Full-time
Physical Therapist
Spine and Sport Physical Therapy
San Diego, CA
Spine & Sport Physical Therapy is looking for licensed Physical Therapists to join our growing company! Physical Therapists of all levels of experience are encouraged to apply.
We are seeking motivated, team-oriented clinicians to provide exceptional patient-centric experiences in our outpatient clinic in City Heights, San Diego, CA The ideal candidate would utilize evidence-based orthopedic practice, exhibit a passion for individualized care and possess strong interpersonal skills.
We offer a competitive salary, commensurate with experience, as well as monthly and quarterly performance bonuses.
Comprehensive Benefits Include :
Starting salary at $81,000 up to $92,000 plus monthly incentive - commensurate with experience. Highly competitive and negotiable.
Medical, dental, vision and life insurance
Paid time off and paid company holidays
401k plan with company match
Continuing education allotment
Numerous internal continuing education courses annually
Unique profit-sharing opportunity via an Employee Stock Ownership Plan (ESOP) that gives our employees ownership interest in the company!
Duties and Responsibilities :
Responsible for evaluation, treatment, plan of care and exercise prescription for patient caseload
Provide accurate and timely documentation in EMR for all treatments provided
Appropriate discharge management and patient follow-up
Supervise support staff of PTA's and aides
Maintain a clean and safe environment for patients in accordance with local, state and federal guidelines
Requirements / Qualifications :
California Licensed or License pending Physical Therapist
Outpatient orthopedic experience preferred
Strong clinical decision-making skills
Works as a collaborative team member with other staff
Strong interpersonal and communication skills
Exhibits an engaging, friendly and professional demeanor with patients
Commitment to practicing evidence-based medicine and providing the highest quality of care
Interested applicants should send their resume and cover letter to our Talent Acquisition Team at . Learn more about our company at
Spine and Sport is an equal opportunity employer.
Full-time