SMS Assist, L.L.C. Jobs (3)

SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties we’re fixing an entire industry. Typically, facilities maintenance is tough work both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes’ Cloud list, Deloitte’s Technology Fast , Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than , properties where people live and work. Our customers’ livelihoods are in our hands think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen. Job Summary The Product Manager II leads and collaborates with various local and overseas teams and stakeholders to deliver value to customers, affiliates and internal users through delivery of well-defined, appropriately-prioritized and human-centric product solutions. Responsibilities Lead cross-functional teams in iterative and incremental discovery of end user requirements in a dual track scrum operating model Deliver value to customers, affiliates and internal users through frequent, high-value deliveries of software product Create and prioritize unified product backlogs to ensure the most urgent and valuable work is getting done first Translate user requirements into actionable language for developers and designers to efficiently architect and deliver solutions Translate technical capabilities, constraints and impediments to business stakeholders in human terms Define, instrument, and analyze KPIs and metrics that inform the feature / product’s success and link to corporate initiatives Sell and market your product to executive decision makers and end users Identify stakeholders, build relationships, and influence others to get work done Collaborate with local & overseas development teams with a willingness to accommodate varying time zones Foster a positive team environment Ensure confidentiality of internal and external data Perform ad-hoc projects and other duties as assigned Travel requirements : Some travel required ( Professional Skills Customer Service Proficient Verbal Communication Proficient Written Communication Proficient Teamwork Proficient Relationships Proficient Organizational Awareness Proficient Learning Agility Advanced Analysis Advanced Problem Solving Proficient Process Orientation Advanced Prioritization Proficient Role Specific Skills Ability to collaborate with key business partners and stakeholders to discover and articulate requirements and user stories, manage and communicate the product roadmap, and deliver per customer contracts and / or requests with high quality and predictability Ability to collaborate with customers, software engineering, operations personnel, sales and other product managers to ensure on-time delivery of product software features that focus on creating data-driven actionable insights that optimize customer facilities maintenance spend and improve operational efficiency Ability to evolve product strategy based on property management data analysis, market and competitive research, and industry trends. Ability to drive improvements to our existing products and identify opportunities for new product ideas Strong systems-thinking skills for considering holistic implications of decisions, cause-and -effect, effective portfolio prioritization to support top-level business objectives Demonstrated emotional intelligence in support of mission of implementing transformational technology in a larger organization Strong communication skills able to make the complex simple; can describe technology in terms of business implications and translate business needs into technical requirements Qualifications Minimum Qualifications Bachelor’s degree in Software Engineering, Computer Science or related disciplines Master’s degree in Business Administration, Management, Software Engineering, Computer Science or equivalent 2 years of relevant experience in product management, software development or data analytics Other Relevant Qualifications Knowledge of Agile Scrum methodologies; Dual track scrum knowledge a plus Scrum Alliance Certified Product Owner or ScrumMaster preferred Technical software development or data analytics experience preferred Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice. SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and / or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law. LI-JG1 LI-HYBRID

SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties we’re fixing an entire industry. Typically, facilities maintenance is tough work both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes’ Cloud list, Deloitte’s Technology Fast , Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than , properties where people live and work. Our customers’ livelihoods are in our hands think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen. Job Summary The Product Manager I is responsible for executing SMS Assist’s product strategy for a business area that helps secure the company’s role as the industry’s path of least resistance for multi-site property maintenance. This role is responsible for collaborating with a cross-functional team of engineers, designers and business stakeholders to prioritize and create innovative operational experiences that enable SMS Assist, their partners and their customers to drive quantifiable performance and efficiency improvements their property management operations. This role will leverage operations knowledge and metrics in all areas of the business to accomplish these goals. The Product Manager will also contribute to SMS Assist’s Corporate and Product Strategy and ensure continued alignment between their product roadmap and the company’s business objectives. Responsibilities Lead cross-functional teams in iterative and incremental discovery of end user requirements in a dual track scrum operating model Deliver value to customers, affiliates and internal users through frequent, high-value deliveries of software product Create and prioritize unified product backlogs to ensure the most urgent and valuable work is getting done first Work with operations stakeholders to develop and maintain a roadmap and set of multi-sprint release plans that set longer-term priorities for delivering value against the scrum team’s business charter Translate user requirements into actionable language for developers and designers to efficiently architect and deliver solutions Ability to translate technical capabilities, constraints, and impediments to business stakeholders in simple terms Define, instrument, and analyze KPIs and metrics that inform the feature / product’s success and link to corporate initiatives Sell and market your product to executive decision makers and end users Identify stakeholders, build relationships, and influence others to get work done Collaborate with local & overseas development teams with a willingness to accommodate varying time zones Travel requirements : Some travel required ( Professional Skills These are the professional skills we would expect from an individual fully established in this role. Customer Service Proficient Verbal Communication Proficient Written Communication Proficient Teamwork Proficient Relationships Proficient Organizational Awareness Proficient Learning Agility Advanced Analysis Proficient Problem Solving Proficient Process Orientation Proficient Prioritization Proficient Role Specific Skills Working knowledge of Agile Scrum methodology and the Software Development Life Cycle (SDLC) Some experience with computer programming languages strongly preferred Project management skills People Management Skills This role has no direct reports Qualifications Minimum Qualifications Bachelor’s degree in Software Engineering, Computer Science or related disciplines 0 to 2 years of relevant experience in product management, software development or data analytics LI-JG1 LI-HYBRID

SMS Assist Summary At SMS Assist, we’re not just in the business of fixing properties we’re fixing an entire industry. Typically, facilities maintenance is tough work both in the nature of the job (plumbing, HVAC, snow removal) and the lack of clarity throughout the experience. We decided a better way wasn’t only possible, but essential. Through our award-winning technology platform, built and powered by SMSers, we connect local contractors to our customers and help manage an experience that surpasses expectations. Recognized on Forbes’ Cloud list, Deloitte’s Technology Fast , Chicago Crain’s Top Tech Employers, and more, SMS Assist manages more than , properties where people live and work. Our customers’ livelihoods are in our hands think a restaurant manager whose only fryer goes down on a busy Friday night or a family in Florida without power after a hurricane. We work across the industries that make up your community, including retail, food service, banking, residential, and more, and we help them find the right provider in our network (we call them Affiliates) in more than 45 trades. We’re innovators, disruptors, and out-of-the-box thinkers. We set each other up for success in the office and for the perfect spike on the volleyball court during an intramural game. We’re community volunteers, karaoke partners, and lifelong friends. We’re passionate about the people we serve, and we give our all because we care. We want to make every property better, and we want your help to make it happen. Job Summary The Product Manager II leads and collaborates with various local and overseas teams and stakeholders to deliver value to customers, affiliates and internal users through delivery of well-defined, appropriately-prioritized and human-centric product solutions. Responsibilities Lead cross-functional teams in iterative and incremental discovery of end user requirements in a dual track scrum operating model Deliver value to customers, affiliates and internal users through frequent, high-value deliveries of software product Create and prioritize unified product backlogs to ensure the most urgent and valuable work is getting done first Translate user requirements into actionable language for developers and designers to efficiently architect and deliver solutions Translate technical capabilities, constraints and impediments to business stakeholders in human terms Define, instrument, and analyze KPIs and metrics that inform the feature / product’s success and link to corporate initiatives Sell and market your product to executive decision makers and end users Identify stakeholders, build relationships, and influence others to get work done Collaborate with local & overseas development teams with a willingness to accommodate varying time zones Foster a positive team environment Ensure confidentiality of internal and external data Perform ad-hoc projects and other duties as assigned Travel requirements : Some travel required ( Professional Skills Customer Service Proficient Verbal Communication Proficient Written Communication Proficient Teamwork Proficient Relationships Proficient Organizational Awareness Proficient Learning Agility Advanced Analysis Advanced Problem Solving Proficient Process Orientation Advanced Prioritization Proficient Role Specific Skills Ability to collaborate with key business partners and stakeholders to discover and articulate requirements and user stories, manage and communicate the product roadmap, and deliver per customer contracts and / or requests with high quality and predictability Ability to collaborate with customers, software engineering, operations personnel, sales and other product managers to ensure on-time delivery of product software features that focus on creating data-driven actionable insights that optimize customer facilities maintenance spend and improve operational efficiency Ability to evolve product strategy based on property management data analysis, market and competitive research, and industry trends. Ability to drive improvements to our existing products and identify opportunities for new product ideas Strong systems-thinking skills for considering holistic implications of decisions, cause-and -effect, effective portfolio prioritization to support top-level business objectives Demonstrated emotional intelligence in support of mission of implementing transformational technology in a larger organization Strong communication skills able to make the complex simple; can describe technology in terms of business implications and translate business needs into technical requirements Qualifications Minimum Qualifications Bachelor’s degree in Software Engineering, Computer Science or related disciplines Master’s degree in Business Administration, Management, Software Engineering, Computer Science or equivalent 2 years of relevant experience in product management, software development or data analytics Other Relevant Qualifications Knowledge of Agile Scrum methodologies; Dual track scrum knowledge a plus Scrum Alliance Certified Product Owner or ScrumMaster preferred Technical software development or data analytics experience preferred Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice. SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and / or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law. LI-JG1 LI-HYBRID