REFINERY MAINTENANCE SERVICES Jobs (4)

Job Description This is a remote position. Our customer service representative or CSR will act as a connection providing product / services information and resolving developing problems that our clients might face with precision and competence. The best CSRs are genuinely delighted to help customers. They’re tolerant empathetic and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. Customer Service Representative Responsibilities Handle high amounts of incoming calls Produce sales leads Identify and evaluate customers’ needs to deliver satisfaction Build sustainable relationships of trust through open and interactive discussion Provide accurate valid and comprehensive information by using the right methods / tools Reach personal / customer service team sales targets and call handling quotas Manage complaints provide proper solutions and options within the time limits; follow up to secure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Go the extra mile to engage customers Requirements Customer Service Representative Requirements Some proven customer support experience or experience as a client service representative Track record of not just reaching but exceeding quota requirements Strong phone administration skills and active listening capabilities Customer orientation and capacity to adapt / respond to different types of characters Exceptional communication and presentation skills Ability to multi-task prioritize and control time effectively High school degree Benefits The best possible health, dental, and vision care for you and your family Life insurance 401(k) 6% employer match 10 days paid leave Flexible work schedule Dependent Care Account Requirements Call Center Representative Requirements : High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision-making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

This is a remote position. Our customer service representative or CSR will act as a connection providing product / services information and resolving developing problems that our clients might face with precision and competence. The best CSRs are genuinely delighted to help customers. They’re tolerant empathetic and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem. Your goal will be to ensure exceptional service standards and sustain high customer satisfaction. Customer Service Representative Responsibilities Handle high amounts of incoming calls Produce sales leads Identify and evaluate customers’ needs to deliver satisfaction Build sustainable relationships of trust through open and interactive discussion Provide accurate valid and comprehensive information by using the right methods / tools Reach personal / customer service team sales targets and call handling quotas Manage complaints provide proper solutions and options within the time limits; follow up to secure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Go the extra mile to engage customers Requirements Customer Service Representative Requirements Some proven customer support experience or experience as a client service representative Track record of not just reaching but exceeding quota requirements Strong phone administration skills and active listening capabilities Customer orientation and capacity to adapt / respond to different types of characters Exceptional communication and presentation skills Ability to multi-task prioritize and control time effectively High school degree Benefits The best possible health, dental, and vision care for you and your family Life insurance 401(k) 6% employer match 10 days paid leave Flexible work schedule Dependent Care Account

This is a remote position. We are looking for a Virtual Assistant who will be responsible for administrative support to our team while working remotely. You will handle administrative projects and deliver high-quality work under minimum supervision. You are required to have experience of fulfilling various administrative tasks including answering emails scheduling meetings and making travel arrangements. A strong Internet connection is required along with experience using communication tools like Skype. Virtual Assistant responsibilities are : Organize communication via emails and phone calls Provide customer service as first point of contact Organize meetings travels and accommodations Manage contact lists and organize managers’ calendars Create and review customer spreadsheets and keep online records Conduct market research and report on the results Prepare presentations Help employees with their administrative queries Requirements Virtual Assistant requirements are : 1+ years' experience of working on a Virtual Assistant or other relevant position Significant experience with current technologies like desktop sharing cloud services and VoIP Good practical experience with word-processing software and spreadsheets particularly MS Office Good practical experience with online calendars and scheduling particularly Google Calendar Strong phone email and instant messaging communication skills Strong organizational and time management skills High school diploma; additional qualification as an Administrator or Executive Assistant will be a bonus Benefits The best possible health, dental, and vision care for you and your family Life insurance 401(k) 6% employer match 10 days paid leave Flexible work schedule Dependent Care Account

Job Description This is a remote position. We are looking for a skilled Data Entry Record Clerk who will be tasked with input of paper-based information into our digital systems. The company will rely on you for having accurate and updated data that is easily accessible through a digital database. We expect you to be computer-savvy and a fast typist with a keen eye for detail. Good understanding of data confidentiality principles is compulsory. Data Entry Record Clerk responsibilities are : Type in data provided directly from customers Move data from paper formats into computer files or database systems using keyboards data recorders or optical scanners Prepare spreadsheets with large numbers of figures without mistakes Perform verification of data by comparing it to source documents Review and update existing data Collect data from the database or electronic files as requested Organize system backups on a regular basis to ensure data preservation Manage paperwork after entering data to ensure it is not lost Requirements Record Clerk requirements are : 2+ years' experience of working on a Data Entry Clerk position Good practical experience with word processing tools and spreadsheets such as MS Office Word Excel and so on Good knowledge of office equipment and computer hardware and peripheral devices Basic knowledge of touch typing system and database management tools Fast typing skills with close attention to detail Good command of English both oral and written and customer service skills High school degree or equivalent Benefits The best possible health, dental, and vision care for you and your family Life insurance 401(k) 6% employer match 10 days paid leave Flexible work schedule Dependent Care Account Requirements Data Entry Specialist Requirements : A high school diploma or GED. At least 1 year of experience working as a data entry specialist. Exceptional organizational skills, a keen eye for detail, and the ability to spot errors with accuracy and efficiency. Good communication skills and the ability to collaborate with staff members. Solid time management skills and the ability to prioritize tasks. Excellent typing skills and experience working with Windows, Microsoft Office, and Google Suite.