Customer service representative
Prometric
Baltimore, MD
OVERVIEW
In this position, you will provide call center customer service support. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door to learn and grow with a fast-growing, global organization! PERKS :
Comprehensive Healthcare Benefits
Paid Time Off
12 Paid Holidays
Generous Employee Referral Program
Opportunities for Career Growth
Free Employee Assistance Program
No Evening Shifts
No Selling and No Cold Calling
Vacation
RESPONSIBILITIES :
Assist candidates (via phone calls, emails, and scanned applications) with the certification / testing process from registration to test delivery.
Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.
QUALIFICATION REQUIREMENTS : EDUCATION :
High school diploma or equivalent
EXPERIENCE :
1 year of customer service experience (call center, retail, restaurant, etc.)
SKILLS :
Ability to multitask in a fast-paced environment
Basic to Intermediate computer software skills (Word, Excel, Outlook)
Excellent verbal and written communication skills
Ability to empathize
Exhibit professionalism during all interactions with internal and external stakeholders
Must complete full three weeks of training with no absences
WORK SCHEDULE
Two Shifts Mon - Fri (8 AM 5 PM OR 9 AM 6 PM)
PHYSICAL JOB REQUIREMENTS :
Ability to sit for extended periods of time
Full-time
Customer service representative
Prometric
Baltimore, MD
OVERVIEW
In this position, you will provide call center customer service support. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door to learn and grow with a fast-growing, global organization! PERKS :
Comprehensive Healthcare Benefits
Paid Time Off
12 Paid Holidays
Generous Employee Referral Program
Opportunities for Career Growth
Free Employee Assistance Program
No Evening Shifts
No Selling and No Cold Calling
Vacation
RESPONSIBILITIES :
Assist candidates (via phone calls, emails, and scanned applications) with the certification / testing process from registration to test delivery.
QUALIFICATION REQUIREMENTS : EDUCATION :
High school diploma or equivalent
EXPERIENCE :
1 year of customer service experience (call center, retail, restaurant, etc.)
SKILLS :
Ability to multitask in a fast-paced environment
Basic to Intermediate computer software skills (Word, Excel, Outlook)
Excellent verbal and written communication skills
Ability to empathize
Exhibit professionalism during all interactions with internal and external stakeholders
Must complete full three weeks of training with no absences
WORK SCHEDULE
Ability to work Occasional Saturday & Sunday (8 AM - 5 PM)
Two Shifts Mon - Fri (8 AM 5 PM OR 9 AM 6 PM)
PHYSICAL JOB REQUIREMENTS :
Ability to sit for extended periods of time
Full-time
Customer service representative
Prometric
Baltimore, MD
OVERVIEW
In this position you will provide call center customer service support. We are looking for customer-oriented, self-driven, energetic people who are hungry for an excellent entry-level opportunity to get their foot in the door to learn and grow with a fast-growing, global organization!
PERKS :
Comprehensive Healthcare Benefits
Paid Time Off
12 Paid Holidays
Generous Employee Referral Program
Opportunities for Career Growth
Free Employee Assistance Program
No Evening Shifts
No Selling and No Cold Calling
Vacation
RESPONSIBILITIES :
Assist candidates (via phone calls, emails, and scanned applications) with certification / testing process from registration to test delivery.
Answer calls within management standards, consistently deliver quality call handling and meet established metric goals.
QUALIFICATION REQUIREMENTS :
EDUCATION :
High school diploma or equivalent
EXPERIENCE :
1 year of customer service experience (call center, retail, restaurant, etc.)
SKILLS :
Ability to multitask in a fast-paced environment
Basic to Intermediate computer software skills (Word, Excel, Outlook)
Excellent verbal and written communication skills
Ability to empathize
Exhibit professionalism during all interactions with internal and external stakeholders
Must complete full three weeks of training with no absences
WORK SCHEDULE
Ability to work Occasional Saturday & Sunday (8AM - 5PM)
Two Shifts Mon - Fri (8AM 5PM OR 9AM 6PM)
HOURLY RATE : $15.00
PHYSICAL JOB REQUIREMENTS :
Full-time