Maintenance
Otg
Houston, TX
RESPONSIBILITIES
Position Summary :
Maintenance technicians are responsible for delivering the OTG guest experience by ensuring OTG-occupied areas, including markets and restaurants, are in good repair.
An OTG Maintenance Tech helps uphold the image of a facility by performing maintenance tasks, including repairs, preventative maintenance, and checklists.
Responsibilities :
As an OTG Maintenance Technician, you will be responsible for general building maintenance in our airports.
By utilizing a variety of skills, encompassing most of the construction trade, you will maintain OTG standards while performing daily field service requirements.
Responsible for maintenance and general upkeep of OTG facilities as directed by the Senior Facility Manager and / or Lead Tech
Perform minor plumbing, and electrical repairs as requested
Perform general maintenance duties such as refrigeration cleanings, condenser coil cleanings and compressor replacements as needed
Perform monthly life safety and furniture checklist surveys as directed by Senior Facility Manager
Assist Lead Technician on two-man jobs that require assistance
Work with Lead Technician to ensure all work service requests are successfully executed and work orders and related documents are properly input and closed out in a timely manner
Request equipment and supplies for purposes of maintaining an inventory and ensuring the availability of required items to complete the necessary repairs
Respond to emergency situations to resolve immediate issues of life safety, operational stops, brand damage, or security concerns
QUALIFICATIONS AND REQUIREMENTS
High School Diploma or High School Equivalent
Experience in restaurant equipment troubleshooting and repair is preferred
Demonstrate ability to communicate well with operations, vendors, co-workers, and management maintaining an effective working relationship
Demonstrate ability to work in a team environment
Physically able to climb ladders and lift and carry 50 lbs.
Process knowledge of PC and / or PDA for work order system and e-mails
Highly dependable
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
Full-time
Server
Otg
Minneapolis, MN
RESPONSIBILITIES
Position Summary :
Servers are responsible for delivering the OTG guest experience. Educating, making recommendations based on guest preferences, taking orders, up-selling special items, and maintaining a clean and sanitized area are steps to deliver the experience.
To be successful in this role, a server should enjoy working with others as exhibited through great guest experiences and be motivated to keep the area / restaurant clean and stocked.
Responsibilities :
Greet guests quickly and pleasantly, with a smile
Delivering beverages and menus promptly
Educate guests on menu items and wine and beer selections; make recommendations to guests upon request; communicate all daily food and drink specials
Assisting guests in entering all orders into the iPad / computer system
Preparing hot and cold drinks and mixed non-alcoholic drinks
Demonstrating appropriate wine service techniques
Follow OTG cash handling and cash register policies and procedures
Keep a spotless working environment through regular cleaning and sanitizing
Assisting other servers as needed and clearing tables
Assist in the training and development of new employees
Monitor and report intoxicated guests to MOD
Communicate any product runouts, equipment issues, or quality of service problems to the MOD immediately
Other duties as assigned.
Performs additional responsibilities, although not detailed, as requested by the chef or manager at any time
QUALIFICATIONS AND REQUIREMENTS
Must be experienced and able to serve and prepare food
Must be at least 18 years of age
Fully conversational in English
Must become TIPS certified within 90 days of employment
Able to lift up to 35 lbs. in weight
Must complete required restaurant training and maintain a thorough knowledge of your assigned restaurant food and beverage menus
Must be mobile and able to stand for extended periods, stoop, kneel, and crouch
Must be available to work varied hours / days, including nights, weekends, holidays, and bad weather conditions must be flexible
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
Full-time
Chef
Otg
Houston, TX
RESPONSIBILITIES
Position Summary :
The OTG Chef will be a strategic, innovative leader who will assist in creating menus and standards leading to exemplary dining experiences across all dining establishments.
While reporting to the General Manager, the Chef will lead and train local culinary teams to provide an exceptional dining experience in all restaurant locations through a variety of innovative systems.
Key collaboration with our ever-growing set of world-class chef partners gives the Chef an opportunity to work with the best in the business in each local marketplace.
Responsibilities :
Develop a culinary plan with short-term and long-term goals that ensure quality satisfaction
Enhance food quality levels by establishing standards while collaborating on diverse menus to satisfy specific regional preferences
Provide culinary, service, and operational support to site-level culinary and service teams
Ensure training material and processes enable the delivery of exceptional cuisine
Address quality and / or service gaps to develop continuous improvement across the organization
Develop and execute enterprise-wide programs to enrich the overall dining experience
Research, test, and introduce new / improved products
Establish menus and products that are in line with food cost projections, operational feasibility, quality standards, and guest satisfaction
Cultivate and maintain effective partnerships with site-level management to execute the culinary and service strategic plan
Liaise with supply chain management to identify key potential supplier relationships
Uphold and promote the organization's values, philosophy, ethics, integrity, and code of conduct
Collaborate and develop food service equipment plans considering the concept and budgetary goals
Complete all other tasks assigned
Qualifications and Requirements :
Degree from an accredited culinary institution
Minimum 5 years of experience as a Chef
National, Unionized, Multi-Unit experience
Sound knowledge of FDA and / or major US metropolitan city health code adherence
Ability to anticipate problems and create innovative solutions
Highly developed culinary expertise and principles including a variety of ethnic / regional cuisines
Solid leadership experience in both world-class full-service restaurant environments, plus high-quality fresh food quick-service restaurant environments
Demonstrate expertise in food costing, menu planning, inventory management, and procurement
Guest driven with a focus on quality, service, and overall dining experience
Ability to manage multiple projects under tight deadlines
Ability to communicate in both written and verbal form with conviction, professionalism, and credibility while adapting the message for each audience.
Computer proficiency with Microsoft Office applications
Strong personal work ethic; honest and straightforward; maintains the highest personal and professional ethics; willing to stand for and do what is right
Ability to be forceful, yet diplomatic; ability to gain the trust of other parties; demonstrated leadership; appropriately assertive and direct
Work style that is collaborative and supportive of both home office and management
Ability to relate well to people within and outside of the organization; a work style that develops rapport, listens, builds constructive and effective relationships, uses diplomacy and tact
Style that commands immediate credibility by being not only knowledgeable in technical subject matter, but also by treating people with dignity and respect
Must be able to work varied hours / days, nights, weekends, holidays, and during inclement weather conditions
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
Full-time
Merchandiser
Otg
Houston, TX
RESPONSIBILITIES
Position Summary :
Merchandisers are responsible for delivering the OTG guest experience. Restocking, product rotation, and maintaining an organized, neat, and sanitized store are steps to deliver the experience.
To be successful in this role, a merchandiser should enjoy creating visually appealing displays and working with others as exhibited through great guest experiences, and be motivated to keep the store clean and stocked.
Responsibilities :
Understands, executes and maintains merchandising strategies according to the plan
Restocks and substitutes stock, as required
Rotates product to ensure freshness, limit waste and enhance product visibility
Maintains the cleanliness of the markets including, but not limited to, wiping up spills, cleaning shelves, sweeping floors, cleaning product displays, sanitizing areas
Learns and maintains knowledge of market products, ingredients, and health indicators
Share product information with guests and crewmembers, as required
Maintain knowledge of airport terminals and restaurants; offer information, recommendations, etc.
Maintain a clean, neat, well-groomed appearance
Other duties, as assigned
Qualifications and Requirements :
Must be at least 18 years of age
Fully conversational in English
Must obtain ServSafe Certification or equivalent within 30 days of being hired
Ability to read labels accurately
Self-motivated to restock, as required
Ability to lift up to 35 lbs.
Ability to pull / push product cart
Must be mobile and able to stand for extended periods, stoop, kneel, and crouch
Must be available to work varied hours / days, including nights, weekends, holidays, and bad weather conditions must be flexible
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, Veteran status or any other basis protected by law.
Full-time
Cashier
Otg
New York, NY
RESPONSIBILITIES
Position Summary :
Cashiers are responsible for delivering the OTG guest experience. Educating, making recommendations based on guest preferences, up-selling special items, and maintaining a clean and sanitized store are steps to deliver the experience.
To be successful in this role, a cashier should enjoy working with others as exhibited through great guest experiences and be motivated to keep the store cleaned and stocked.
Responsibilities :
Greet guests quickly and pleasantly, with a smile
Accurately and quickly process all payments by cash, credit cards or voucher, following OTG cash handling and cash register policies and procedures
Maintain solid product knowledge to be shared with guests
Bag all purchases for customers
Maintain display items in a clean and orderly fashion
Keep a spotless working environment through regular cleaning and sanitizing
Restock shelves and perform duties of a barista, as needed
Stock shelves and other food court areas
Maintain knowledge of airport terminal and restaurants; offer information, recommendations, etc.
Maintain a clean, neat, well-groomed appearance
Other duties, as assigned
Qualifications and Requirements :
Must be at least 18 years of age
Able to lift 35 lbs. in weight
Must be comfortable with cash register operations and the responsibility involved in safeguarding company assets
Must be available to work varied hours / days, including nights, weekends, holidays, and bad weather conditions must be flexible
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, Veteran status or any other basis protected by law.
Full-time
Merchandiser
Otg
New York, NY
RESPONSIBILITIES
Position Summary :
Merchandisers are responsible for delivering the OTG guest experience. Restocking, product rotation, and maintaining an organized, neat, and sanitized store are steps to deliver the experience.
To be successful in this role, a merchandiser should enjoy creating visually appealing displays and working with others as exhibited through great guest experiences and be motivated to keep the store clean and stocked.
Responsibilities :
Understands, executes, and maintains merchandising strategies according to plan
Restocks and substitutes stock, as required
Rotates product to ensure freshness, limit waste, and enhance product visibility
Maintains the cleanliness of the markets including, but not limited to, wiping up spills, cleaning shelves, sweeping floor, cleaning product displays, sanitizing areas
Learns and maintains knowledge of market products, ingredients, and health indicators
Share product information with guests and crewmembers, as required
Maintain a clean, neat, well-groomed appearance
Other duties, as assigned
Qualifications and Requirements :
Must be at least 18 years of age
Fully conversational in English
Must obtain SERVSafe Certification or equivalent within 30 days of being hired
Ability to read labels accurately
Self-motivated to restock, as required
Ability to lift to 35 lbs.
Ability to pull / push product cart
Must be mobile and able to stand for extended periods, to stoop, kneel, and crouch
Must be available to work varied hours / days, including nights, weekends, holidays, and bad weather conditions must be flexible
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, Veteran status or any other basis protected by law.
Full-time
Bartender bartender
Otg
Minneapolis, MN
RESPONSIBILITIES
Position Summary :
Bartenders are responsible for delivering the OTG guest experience. Educating, making recommendations based on guest preferences, taking orders, up-selling special items, and maintaining a clean and sanitized area are steps to deliver the experience.
To be successful in this role, a bartender should enjoy working with others as exhibited through great guest experiences and be motivated to keep the area / restaurant cleaned and stocked.
This is a tipped position.
Responsibilities :
Greet guests quickly and pleasantly, with a smile
Educate guests on menu items; make recommendations to guests upon request
Pour beer & wine
Assist guests in entering all orders into the iPad / computer system
Mix ingredients for all drinks, including cocktails, to OTG specifications
Follow OTG cash handling and cash register policies and procedures
Keep a spotless working environment through regular cleaning and sanitizing
Aid in moving and installing kegs of beer, CO2 tanks, and soda mixes
Assist in the training and development of new employees
Monitor and report intoxicated guests to MOD
Communicate any product runouts, equipment issues, or quality of service problems to the MOD immediately
Other duties as assigned.
Qualifications and Requirements :
Must have extensive bartending skills, including cocktails and specialty drinks, plus strong product knowledge
Must be at least 18 years of age
Must have pairing knowledge of beers and wines
Must become TIPS certified within 90 days of employment
Must obtain SERVSafe Certification or equivalent within 30 days of being hired
Must be experienced and able to serve and prepare food
Fully conversational in English
Able to lift 35 lbs. in weight
Must be available to work varied hours / days, including nights, weekends, holidays, and bad weather conditions must be flexible
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
Full-time
Dishwasher
Otg
Minneapolis, MN
RESPONSIBILITIES
Position Summary :
Dishwashers are responsible for delivering the OTG guest experience. To be successful in this role, a dishwasher should aim to provide support to all staff by keeping dishware, utensils, and cookware clean and ready for use.
Responsibilities :
Maintain a guest focus while performing duties
Load, run, and unload the dish machine
Maintain adequate levels of clean tableware for dining room and kitchen
Assume 100% responsibility for the cleanliness and sanitizing of dishware, utensils, and cookware
Keep the dish machine clean and report any functional or mechanical problem to MOD immediately
Handle tableware carefully to prevent breakage and loss
Clean and sanitize food, preparation, and production areas, as required
Other duties, as assigned
Qualifications and Requirements :
Must be at least 18 years of age
Must be able to work in a fast-paced environment
Ability to lift 40 lbs. or more
Must be mobile and able to stand for extended periods, to stoop, kneel, and crouch
Must be available to work varied hours / days, including nights, weekends, holidays, and bad weather conditions must be flexible.
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, Veteran status or any other basis protected by law.
Full-time
Sous Chef
Otg
Houston, TX
RESPONSIBILITIES
Position Summary :
The Sous Chef is responsible for organizing and ensuring kitchen systems for food production, presentation, and customer satisfaction.
The Sous Chef supports the rest of the management team in the areas of menu development, supply, quality, cost control, and the hiring, development, and evaluation of hourly Crewmembers in the kitchen.
Responsibilities :
Promotes an attitude of pride, cooperation, and success in the unit and with all Crewmembers
Provides leadership to the Crewmembers and newly hired Crewmembers in the Unit
Monitor and ensure quality, effective, and efficient kitchen operations
Responsible for food preparation, ingredient freshness and control, appropriate cooking, presentation, and customer satisfaction.
Ensure food is within proper temperature holding zones by conducting frequent line checks
Responsible for maintaining OTG, state, and local standards of sanitation
Ensure standards of cleanliness and organization in the kitchen
Maintain inventory : order, receive and account for all food products and purchases
Accountable for the successful onboarding of new hourly crew members ensuring they have the tools and support necessary to be successful and reduce turnover
Directs the team toward achieving the Unit's service and financial goal
Ensures crew is productive and performs all their responsibilities
Responsible for training, evaluating, and managing kitchen staff performance following OTG policies and procedures.
Ensure cost-effective and efficient staffing and adherence to labor budgets.
Maintain regular communication with managers and crew
Keep abreast of changes in food compliance and OTG company standards and practices.
Able to use the crewmember handbook and CBA to understand OTG policies and procedures. Communicate them with consistency
QUALIFICATIONS AND REQUIREMENTS
Degree from an accredited culinary institution preferred
Professional culinary training and experience
Exemplary product knowledge, skill, and presentation
Knowledge of and commitment to food sanitation and kitchen safety
Train and supervise kitchen crewmembers
Ability to work as part of the restaurant, crew, and management team
Ability to work flexible shifts / schedule
Excellent verbal and written communications skills
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
Full-time
Warehouse receiver
Otg
Minneapolis, MN
RESPONSIBILITIES
Position Summary :
The OTG Warehouse Receiver stocks and maintains all warehouse inventory, including food, produce, supplies, non-alcoholic and alcoholic beverages;
delivers to all OTG Management locations within the Airport Terminal; participates in quality control to ensure no damaged product is accepted into the warehouse or distributed to the OTG locations.
Responsibilities :
Accepts and receives incoming merchandise into warehouse
Verifies accuracy of incoming merchandise against invoice
Organizes merchandise and stocks appropriately
Maintains stock in an organized and clean fashion
Cleans, sanitizes, and organizes the storeroom including all shelving, floors, and ceilings to OTG specifications
Inspects incoming merchandise to ensure quality standards
Fulfill orders per distribution requests
Maintains inventory of all warehouse items
Communicates run outs and service / quality problems to Supervisor / MOD
Adheres to sanitation and FIFO (first in, first out) regulations
Clean, sweeps, and restocks as necessary
Performs other duties as assigned
Qualifications and Requirements :
Must understand and adhere to all airport rules and regulations
Ability to read invoices and count product
Knowledge of health and sanitation regulations and First in, First out (FIFO) guidelines
Ability to life 50 pounds on a regular basis and up to 85 pounds on occasion
Ability to push and pull delivery cart
Ability to communicate clearly and professionally to coworkers and management
Must be able to work varied hours / days, nights, weekends, holidays, and during inclement weather conditions
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
Full-time
Barista
Otg
Minneapolis, MN
RESPONSIBILITIES
Baristas are responsible for delivering the OTG Starbucks experience to all guests and fellow crewmembers. This job creates a great experience by providing guests with prompt service, quality beverages and products and maintaining a clean and comfortable store environment.
To be successful in this role, the barista should enjoy working with others as exhibited through great guest experiences and be motivated to keep the store cleaned and stocked.
Responsibilities and essential job functions include but are not limited to the following :
Acts with integrity, honesty and knowledge that promote the culture, values, and mission of OTG
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipates customer and store needs by constantly evaluating environment and customers for cues
Communicates information to manager so that the team can respond as necessary to create the OTG experience during each shift
Assists with new crew training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Delivers the OTG experience to all guests by acting with a guest comes first attitude and connecting with the guest. Discovers and responds to guests needs
Follows OTG cash handling and cash register policies and procedures
Maintains a clean and organized workspace so that crew can locate resources and produce as needed
Provides quality beverages, whole bean and food products consistently for all guests by adhering to recipe and presentation standards
Follows health, safety and sanitation guidelines for all products
Communicate product shortages, equipment issues, or quality of service problems to the manager on duty immediately
Maintains regular and punctual attendance
Engage with and understand or guests, including discovering and responding to guests needs through clear and pleasant communication
Available to perform many different tasks within the store during each shift
Maintains a clean, neat, well-groomed appearance
Other duties, as assigned
QUALIFICATIONS AND REQUIREMENTS :
Must be at least 18 years of age
Fully conversational in English
Must obtain ServSafe certification or equivalent within 30 days of being hired
Able to lift 35 pounds in weight
Must be able to stand for extended periods, to stoop, kneel and crouch
Must be available to work varied hours / days, including nights, weekends, holidays and bad weather conditions
Must be able to operate kitchen equipment, including espresso machines and grinders, coffee brews ovens and blenders
Ability to learn quickly
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Legal documentation establishing your identity and eligibility to be legally employed in the country in which you apply
Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and / or holidays
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal opportunity workplace and employer.
Full-time
Sous Chef
Otg
New York, NY
RESPONSIBILITIES
Position Summary :
The Sous Chef is responsible for organizing and ensuring kitchen systems for food production, presentation, and customer satisfaction.
The Sous Chef supports the rest of the management team in the areas of menu development, supply, quality, cost control, and the hiring, development, and evaluation of hourly Crewmembers in the kitchen.
Responsibilities :
Promotes an attitude of pride, cooperation, and success in the unit and with all Crewmembers
Provides leadership to the Crewmembers and newly hired Crewmembers in the Unit
Monitor and ensure quality, effective, and efficient kitchen operations
Responsible for food preparation, ingredient freshness and control, appropriate cooking, presentation, and customer satisfaction.
Ensure food is within proper temperature holding zones by conducting frequent line checks
Responsible for maintaining OTG, state, and local standards of sanitation
Ensure standards of cleanliness and organization in the kitchen
Maintain inventory : order, receive and account for all food products and purchases
Accountable for the successful onboarding of new hourly crew members ensuring they have the tools and support necessary to be successful and reduce turnover
Directs the team toward achieving the Unit's service and financial goal
Ensures crew is productive and performs all their responsibilities
Responsible for training, evaluating, and managing kitchen staff performance following OTG policies and procedures.
Ensure cost-effective and efficient staffing and adherence to labor budgets.
Maintain regular communication with managers and crew
Keep abreast of changes in food compliance and OTG company standards and practices.
Able to use the crewmember handbook and CBA to understand OTG policies and procedures. Communicate them with consistency
QUALIFICATIONS AND REQUIREMENTS
Degree from an accredited culinary institution preferred
Professional culinary training and experience
Exemplary product knowledge, skill, and presentation
Knowledge of and commitment to food sanitation and kitchen safety
Train and supervise kitchen crewmembers
Ability to work as part of the restaurant, crew, and management team
Ability to work flexible shifts / schedule
Excellent verbal and written communications skills
Salary range : $60,000 - $70,000
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
Full-time