Opus Communities LLC Jobs (1)

Job Description - Hotel General Manager Position Description As General Manager of a 200+ unit exterior corridor Hotel, you will be responsible for overseeing all aspects of our hotel operations, ensuring exceptional guest experiences, and driving business growth. Your leadership and expertise will play a pivotal role in maintaining the highest standards of service, maximizing revenue, and fostering a positive work environment for our team. This is an exceptional opportunity for a seasoned hospitality professional to showcase their skills in a prestigious setting. Qualifications : Bachelor's degree in Hospitality Management or a related field (Master's degree preferred). Minimum of 10 years of progressive experience in hotel management, including at least 5 years in a General Manager role within a hotel. Proven track record of achieving outstanding guest satisfaction scores and financial targets. Excellent leadership and team-building skills, with a demonstrated ability to inspire and motivate employees at all levels. Exceptional interpersonal and communication skills, with the ability to build rapport with guests, staff, and external stakeholders. Solid knowledge of hotel operations, revenue management, sales, marketing, and industry best practices. Roles and Responsibilities as Hotel General Manager : Provide visionary leadership and strategic direction to the hotel team, setting clear goals and objectives to achieve excellence in guest service and overall performance. Manage and optimize hotel operations, including front office, housekeeping, food and beverage, sales, marketing, and maintenance, to ensure seamless and efficient day-to-day functioning. Foster a culture of exceptional customer service, ensuring guests receive personalized attention, resolving issues promptly, and maintaining high satisfaction levels. Implement and monitor quality control programs to guarantee the highest standards of cleanliness, safety, and comfort throughout the property. Develop and execute effective sales and marketing strategies to drive revenue growth, increase occupancy rates, and expand the hotel's market share. Build and maintain positive relationships with guests, corporate clients, travel agencies, and local community stakeholders, fostering loyalty and driving repeat business. Manage financial performance, including budgeting, forecasting, and cost control measures, to maximize profitability while maintaining high service standards. Recruit, train, mentor, and motivate a high-performing team, fostering a positive work environment and promoting professional development opportunities. Stay abreast of industry trends, market conditions, and competitive landscape, utilizing insights to identify opportunities for improvement and innovation. Metrics Economic Occupancy at Property at or above budget. Guest experience positive measured by Google reviews at or above 4.5. Hit Budgets of Property.