N T C. LTD Jobs (1)

Nihon-Teppan Co. Ltd is seeking highly motivated Virtual Assistant to join their team. As a leader in the manufacturing of steel products, metals, building materials, metal processing machines, electrical and electronic equipment, the company prides itself on being marketing-focused, innovative, and fast-growing. As a Virtual Assistant, you will play a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients. Responsibilities Answering customer inquiries via phone, email, and zoom Providing excellent service to customers, ensuring their needs are met in a timely and professional manner Handling customer complaints and resolving issues in a diplomatic and timely manner Collaborating with the accounting team to ensure customer accounts are accurately maintained Supporting the sales team on customer orders and product inquiries Maintaining accurate customer records in the company database Keeping up-to-date with product information and pricing