Massachusetts Jobs (2)

POSITION PURPOSE : To assist the reception manager and senior receptionists during service and follow through with any tasks given to enhance the guests experience. ESSENTIAL FUNCTIONS AND BASIC DUTIES : Provide friendly, courteous and efficient service to all guests with making eye contact, smiling and maintaining proper posture. Works as a member of the restaurant team. Interacts with service crew in a positive manner. Assists others whenever needed. Interacts with people beyond giving and receiving instructions, particularly in resolving Guest complaints. Anticipate and service the guest’s needs before requests are made. Follow proper time and attendance and uniform procedures. Maintain menu cleanliness. Be consistent with status checks and updating out times.

JOB SUMMARY : To oversee and To oversee and direct the seamless running of the restaurant, including management of service staff and Floor Managers. Takes the lead when the General Manager is off duty in conjunction with other Restaurant Managers. Provide highly efficient and effective service while ensuring that all financial and statutory requirements are met, and supporting the delivery of outstanding customer service. ESSENTIAL JOB FUNCTIONS : Management and oversight of recruiting, hiring, training, scheduling, supervision of employees and overall performance and development. Appraising employee’s overall productivity and efficiency for recommendations for promotions, performance evaluations, disciplining and / or terminations. Upholds the restaurant’s standards and procedures are adhered to by employees and Floor Managers. Instill a culture of pride and ownership. Coach, develop and lead by example the service staff and Floor Managers to support the General Manager. Maintains standards of quality and service and station of which he / she is responsible for maximize employee morale and productivity. To ensure all staff are well briefed on the daily responsibilities and are given constant supervision and motivation on all aspects of their work. ensure the restaurant’s operational budgets are strictly adhered to, all costs are controlled and any expenditure approved. Support the implementation and measurement of revenue generating initiatives, staff incentives and sales opportunities. Being able to assist staff in taking customer orders, telephone queries and other duties when necessary maintain good working relationships with colleagues and all other departments and liaison with Human Resources and the General Manager with staff or colleague issues Ensure customer request and feedback, both verbal and written are responded to promptly and efficiently To abide by all federal, state and local labor, health and safety laws have a complete understanding of the restaurant's policy relating to Fire, Hygiene and Safety; including staff training and adherence by all. have a complete understanding of the restaurant’s employee handbook and adhere to the regulations contained within it. develop an open culture of communication, both formal and informal and encourage employee involvement.