IVR Technologies Inc Jobs (1)

DUTIES and amp; RESPONSIBILITY : Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods / tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements : Minimum 2 years customer service experience Excellent customer service and listening skills with a genuine passion for helping others Strong technical and problem solving abilities Excellent communication and telephone skills Strong computer skills including MS Office (Outlook, Word, and Excel).