HBP Group Jobs (1)

WHO WILL LOVE THIS POSITION? A hardworking and self-motivated individual who enjoys a fast paced work environment An individual who can rise to the daily challenges of providing exceptional customer service POSITION PROFILE : A Server for IHOP not only delivers food and beverages to the guests, a Server ensures the quality of the food and the overall guest experience are both excellent. ESSENTIAL FUNCTIONS : Requires a flexible schedule for day and night Consistently be able to assess, anticipate and meet guests needs and respond quickly without losing focus or projecting a mood that detracts from guests dining experience Communicate in a professional manner with guests, coworkers and management Must be able to adapt to different personalities of guests and coworkers without losing focus Must have the ability to comprehensively understand the menu’s food and beverage items and communicate to guests effectively and accurately Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as Micros System and hot beverage makers Must ensure a clean and organized workspace per side work guidelines issued by management. Follow uniform guideline Ability to understand and execute management s instructions, read written company memorandums, and communicates when he or she needs more direction Other duties as assigned REQUIREMENTS : Skills / Knowledge Required : Provide legible communication and directions Compute basic arithmetic Ability to : Perform job duties with attention to detail, speed and accuracy Prioritize, organize, and follow up Be a clear thinker, remaining calm and resolving problems using good judgment Follow directions thoroughly Understand guest s service needs Work cohesively with co-workers as part of a team Work with minimal supervision Maintain confidentiality of guest information and pertinent hotel data Qualification Standards : Education : High school certificate or equivalent Grooming : All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)