Assistant Manager
Desert Subway
Tucson, AZ
Hours : Minimum 32-hour workweek required; days and hours vary
Reports to : Restaurant Manager / Director of Operations
Pay Status : Full time; Hourly pay rate
Objective : To run a successful, profitable restaurant operation while upholding Subway, DSI and
Board of Health standards in the manager’s absence.
POSITION PURPOSE :
Uphold and enforce Subway standards as well as DSI policies / procedures; maintain operational
excellence; follow-up training and further development of staff; supportive of market business plans;
understanding of restaurant’s financial performance.
MAJOR AREAS OF RESPONSIBILITY :
Sales / Guest Service
Operations
Personnel
Sales / Guest Service
Meet or exceed budgeted sales goals through :
Performing and training exceptional guest service
Keeping a clean, bright store manage through cleaning list
Serving the highest quality product :
Ensure all products meet food safety specifications
Ensure all incoming product is to Subway specifications
Ensure all product preparation is to specifications
Ensure sandwich and salad preparation is to specifications
Working with advertising and marketing representatives on LSM
Operations
Manage the restaurant with the Subway Operations Manual as guideline
Utilize all charts that are in place
Control all costs through daily / weekly paperwork and tracking sheets
Attend mandatory staff meetings to keep all employees informed and involved
Work varied shifts to have a complete understanding of your restaurant and to improve daily operations
Ensure all files are complete and up-to-date, and confidentiality is maintained
Teach preventive maintenance and ensure all equipment is in good working condition
Perform banking duties in m anager’s absence or upon request by Manager or Supervisor :
Must provide your own motor vehicle transportation
Must provide proof of current motor vehicle insurance
Must possess current valid Arizona driver’s license
Check restaurant mail box in manager’s absence or upon request by Manager or Supervisor
Ability to use POS cash register system, bread oven, manual tomato and vegetable slicers, knives, mop and mop bucket / wringer combination
Personnel
Staff restaurant properly to provide excellent guest service
Understanding of hiring employees that meet DSI guidelines
Knowledge of DSI new hire orientation policy and time record procedures
Train all employees to DSI guidelines and expectations; continuous follow-up
Provide feedback to Restaurant Manager for employee performance evaluations and / or wage reviews
Participate with Restaurant Manager in the appropriate discipline of employees, being consistent and using DSI guidelines
Support and enforce all Subway and DSI policies / procedures
PREREQUISITES :
Food safety training and ServSafe certification (if applicable)
University of Subway certification
Management training and certification as required by DSI and Subway Corporate
Must work shifts opposite Restaurant Manager
Frequent to continuous standing, bending, walking, carrying climbing on occasion
Ability to lift a minimum of 10 pounds regularly and up to 50 pounds occasionally
Regular and predictable attendance is essential
Assume the position of Restaurant Manager as required
Full-time
Restaurant Manager
Desert Subway
Tucson, AZ
Hours : A minimum 45-hour workweek required required; should anticipate working more hours in the event of staff shortages or when emergencies arise
Reports to : Director of Operations
Pay Status : Full time; Salary pay rate
Job Summary :
Manage staff and operations of a single restaurant location. Responsible for successful implementation
of restaurant policies and procedures while upholding Subway Corporate and company operational
guidelines. Ensure restaurant remains compliant with food quality and food safety standards.
Commitment to exceptional guest service and meeting customers’ needs promptly. Participative in
achieving financial objectives, including increasing sales. Operate the business within compliance of all
local, state and federal laws. Uphold all aspects related to staffing expectations. Perform required
administrative tasks timely, accurately and thoroughly.
Job Duties & Responsibilities :
Establish operating goals and objectives as directed by President
Implement and achieve above standard operating procedures
Maintain 100% in compliance status on restaurant evaluations
Continually monitor and operate restaurant at or below food and labor budgets
o Work closely with senior management to meet financial objectives
Implement appropriate strategies to turn around adverse trends and improve sales
Operate with strict adherence to food safety requirements dictated by Subway Corporate, local Board of Health and company guidelines
Control inventory levels to ensure product availability while avoiding excess product
Observe high quality food preparation and food portioning controls per Operations Manual
Communicate and train staff on changes to food prep formulas, new product windows, etc
o Adhere to banking requirements
Follow and enforce all cash handling and cash register policies and procedures
Maintain Subway Corporate, local Board of Health and company cleanliness standards
Project realistic sales figures to prepare weekly schedules
Post weekly schedules and adhere to pre-approved weekly labor hours
Maintain accurate business records per Operations Manual and timely completion of daily, weekly, period-end, other paperwork as needed
Staff restaurant and schedule labor to ensure excellent guest service
Resolve guest complaints promptly to turn dissatisfied guests into return guests
Assess staffing requirements and recruit employees that meet company guidelines
Interview and hire on a continual basis to maintain adequate staffing for restaurant needs
Orientate and train all employees to Operations Manual and compliance standards
Adopt, support and teach company philosophy, expectations, policies / procedures, guidelines
Coach staff members repeatedly and often, building a teamwork mindset
Manage staff performance by conducting regular performance evaluations and confronting performance issues using a progressive discipline approach
Develop staff into future company leaders
Terminate staff members using company guidelines and being mindful of state / federal employment laws
Manage employee files and records per state / federal employment laws and company
requirements
Conduct mandatory staff meetings timely and as required
Follow established security procedures to protect employees, guests and company assets
Maintain safe work conditions and guest environment to reduce risk of injury or accidents
Complete employee or guest incident reports promptly and thoroughly, following safety program initiatives
Verify operational compliance excellence (OEC) per company requirements each quarter
Job Qualifications & Requirements :
Prior restaurant management experience preferred
ANSI approved Food Protection Manager certification
Subway Corporate certification as required
Ability to work flexible hours, including nights and weekends as directed
A minimum 45-hour workweek required; should anticipate working more hours in the event of
staff shortages or when emergencies arise
Provide your own motor vehicle transportation
Maintain current motor vehicle insurance coverage as required by state law
Possess current valid Arizona driver’s license
Proven effectiveness in leadership and supervisory skills
Regular and predictable attendance, dependable, trustworthy
Ability to handle high pressure situations and react appropriately with solutions
Excellent communication skills to interact with diverse staff and guests
Successful in multi tasking, problem solving, organization, restaurant budgets
Completion of standard company management training
Enhanced additional training by President, with annual follow-up
Advanced computer skills with POS (Point of Sale) system, Subway Corporate programs, Internet, Chrome, Outlook, etc.
Frequent to continuous standing, bending, walking, carrying; climbing on occasion
Lifting requirements : a minimum of 10 pounds regularly, up to 50 pounds occasionally
Ability to use bread oven, microwave, toaster oven, manual tomato and vegetable slicers, knives, mop and mop bucket / wringer
Full-time