Brand Ambassador - Operations
Canada Goose
Chicago, IL
Brand Ambassador - Operations
Full-time
Company Description
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.
At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.
One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.
We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Job Description
Key Responsibilities :
Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity
Support leadership on implementation of monthly visual directives by ensuring merchandise is received and processed in a timely manner and available for sales floor
Ensure proper organization and accessibility of merchandise broken down by style, colour, and size
Ensure timely process of all shipments, transfers, damages, supplies and the overall organization of stock areas
Attend all product knowledge sessions to gain knowledge on Canada Goose’s merchandise and be the expert to customer inquiries
Complete markdown process accurately and in a timely manner according to company standards
Educate customers on specific product features and benefits on various types of merchandise
Resolve all customer service issues and partner with the GM or AGM with issues outside of company policies
Contribute to positive employee relationships through effective communication, teamwork and partnership with co-workers and leadership
Demonstrate values and behaviours consistent with the Canada Goose’s culture
Performing other duties as assigned
Education, Qualifications and Experience :
Minimum of 2 years of retail experience, preferably in a customer focused, fashion brand environment
Experience working with affluent and luxury brands an asset
Proven track record of successful sales experience, exceeding quota
Flagship or high profile locations and brands
Knowledge, Skills and Attributes :
Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
Ability to work efficiently in a fast-paced and team oriented environment with high degree of multi-tasking with minimal supervision
Excellent attention to detail, taking initiative, and promotes a positive working environment
Ability to work well with others to collectively exceed store sales
Strong negotiation skills combined with an adaptable approach to selling
Ability to establish and maintain strong interpersonal relationships
Excellent communication and interpersonal skills
Self-motivated, able to work independently and know when to seek guidance
Advanced skills in Microsoft Office; specifically Word and Excel
Ability to lift, push, pull up to 50 pounds regularly
Additional Information
All your information will be kept confidential according to EEO guidelines.
What’s in it For You?
A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow
We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.
We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.
Our different perspectives are what enable us to create, dream and live in the open.
Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.
Full-time
Security Ambassador
Canada Goose
Denver, CO
Security Ambassador
Full-time
Company Description
Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.
At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.
One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.
We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.
Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.
Job Description
As the Security Ambassador at Canada Goose, you will act as a front-line brand ambassador to guests and team members of Canada Goose.
Come join us now for this amazing career opportunity!
The Role :
Be visible to guests as they enter the store premises and control access to property
Acknowledge guests as they enter and exit the property
Assist in creating a safe work environment for our associates and customers
Assisting in the protection of the work and assets at our stores
Attend and participate in all store meetings and events
Demonstrate values and behaviours consistent with Canada Goose’s culture
Develop and maintain a professional relationship with all internal partners, mall security and other retailers to ensure all parties are well-informed with current and relative information
Ensure the facility’s safety and emergency procedures are followed in response to fire alarms and on-site emergencies
Complete and submit CG Incident reports within 24hrs of event
Play an integral role store cycle counts and physical inventory process
Support initiatives to maintain brand standards in delivery and merchandising process
Direct connectivity with the Sr. Loss Prevention Manager for Canada Goose to help influence brand strategies for mitigating loss
Responsible for maintaining standards for store security equipment
Support the completion of monthly Operational Control Checklist and Action Planning to increase store operational standards (if applicable)
Be able to directly connect with customers and store associates with a customer service mindset
Member of the JHSC and responsible for the completion of monthly Health & Safety Inspection
Qualifications
About You :
2-3 years’ experience working in retail with knowledge of workplace safety and emergency procedures
Experience in Loss Prevention or Retail Security is an asset
Recognized and valid first aid and CPR certificates
Applicant will be required to obtain Security Guard licensing if not currently licensed
Available to work a variety of shifts including days, evenings, nights, weekends and holidays
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job Location
Full-time