Mission Viejo, California Jobs (2)

The address for this location is: 25725 Jeronimo Road, Mission Viejo, CA 92691The schedule for this role, subject to change based on business need is: Sunday-Thursday 10:30AM-7:30PMExcept as otherwise required by law, this role pays $18.70 per hour.This is a Full-Time (40 hours per week) position. The average amount of scheduled hours generally consists of 40 hours per week, with the expectation to work additional hours in a week if there is a customer need.At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.As a Delivery Station Customer Service Associate at a Locker+/Counter+ Hub, you will be responsible for: Communicating with customers directly in-person, in addition to communicating via phone and emailEmpathizing with and prioritizing customer needsUpholding company values and respecting every customerResolving issues and setting appropriate expectations with customersClearly understanding and responding appropriately to the issues that customers presentConsistently composing grammatically correct, concise, and accurate written responses to customer issuesApproaching problems logically and with good judgment to ensure the appropriate customer outcomeMaking quick and effective decisions on behalf of the customerWorking a flexible Full-Time (40+ hours per week) schedulePerforming the following tasks, with or without reasonable accommodation: Carry, lift, push and pull up to 49 poundsFrequently push, pull, squat, bend and reachStand and walk during shifts lasting up to 12 hoursWork in an environment where the noise level varies and can be loud (hearing protection will be provided)Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Job DescriptionDesigners support three primary store priorities: Customers First, In Stock, and Store Appearance. Designers support Customers First by providing fast, thorough, and friendly service to customers. Designers interact with customers by welcoming them to the store, assessing their kitchen and/or bath project needs, providing showroom tours, setting them up for kitchen and/or bath measures, meeting with them to go over room designs and make purchasing recommendations. Designers support In Stock initiatives by assessing stock levels of samples and brochures and restocking them as necessary. Designers support the Store Appearance priority by ensuring special order displays and showrooms promote a shopping environment that is appealing and safe. By supporting these three priorities, Designers drive sales to support department and store goals.