Service Dispatcher Assistant-HVAC

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Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical services company that provides fully integrated solutions for preventative maintenance and repair, upgrading existing mechanical, electrical, and controls systems to provide the most efficient economic solutions to meet customer expectations.

Job Title: Service Dispatcher Assistant-HVAC 

Principal Duties and Responsibilities:

• Provide both primary telephone coverage as well as back-up to ensure continuous phone coverage is maintained. Requires prompt and pleasant answering of telephones and taking accurate messages.
• Complete various tasks within COINs
• Communicate with customers (email & phone) and create detailed work orders of the service requested.
• Assist with taking service calls and placing them in “Dispatch” Teams chat
• Assist dispatchers by providing and processing PO/Pcard receipts for technicians.
• Schedule Contract PM’s for service technicians and place on their scheduling board.
• Set up quoted work for service and order parts.  Track parts on part log and check ETA routinely.
• Log all parts on all Service Orders
• Assist with managing, organizing, and maintaining various filing systems. Create or update records with new files and information.
• Assist dispatcher in staging service order for next day. Ensure all materials/parts are ready for tech to pick up at shop.
• Review monthly filter list and order by the 15^th of the Month.
• Assist in limited dispatching when required by dispatcher.
• Use delivery receiving chat to communicate all parts pick up.
• Attend monthly safety meeting
• Special projects as assigned

Job Specifications (incl. Education requirements, minimal experience, computer skills required, etc.)

• Ability to file according to alphabetical or numerical order
• Working knowledge of Office programs such as Word and Excel.
• Comfortable utilizing office equipment such as photocopier, scanner etc.
• Strong oral and written communication skills
• Excellent organization and interpersonal skills
• Excellent customer service communications
• Dependable with a respect to confidentiality and policies
• High school degree or equivalent

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

Compensation Range: $20.00 - $25.00 per hour 

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Equal Opportunity Employer
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